Iside Modenesi Gray Email & Phone Number

Maryland, United States

Respond to member and potential member phone inquiries on membership, products and services.Navigate system applications as needed to resolve inquiries.Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs. Accurately verify.

Oocee

• Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
• Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
• Provides customer with appropriate standard information requested.
• Derives all necessary information from customer to update database.
• Understands when to seek help and/or escalate to a more senior role.

Orlando

• Liaison with corporate headquarters
• Prepare deposits
• Oversaw accounting records
• Generate sales reports
• Facilitate employees to increase sales and establish customer rapport
• Open and close

Orlando

• Maintained accurate inventory records
• Prepared weekly audits
• Kept records of sales for corporate headquarters
• Wrote monthly reviews of employee performance
• Created daily employee schedules
• Uphold positive work atmosphere