• Managed and directed multiple training teams comprising of 3-12 implementation trainers for the seamless execution of tailored training programs. Spearheaded the implementation of virtual and/or onsite medical scribe services in specialty clinics and emergency departments. Oversaw the successful onboarding and training of 250+ new scribes, cultivating a skilled workforce that increased operational efficiency and customer satisfaction.• Transformed operations company-wide and on account-specific levels by developing and enhancing 3 SOPs. Led the creation of 6 comprehensive training resources, ensuring smooth onboarding. Proactively identified and implemented improvements, optimizing efficiency across 10+ process rollouts for internal and external stakeholders.• Efficiently led meetings with scribes and clients, fostering clear communication and effective strategies that resulted in consistently maintaining Key Performance Indicators (KPIs) above 90% for both staffing and quality assurance across all managed accounts. • Strategically led the implementation and smooth transition of 15 new client accounts to the client service management team, contributing to a substantial increase of 16,078 monthly billable hours for the company's revenue stream.

• Developed and updated training resources for 4 different facilities/specialties including general surgery, ophthalmology, internal medicine, and urgent care/emergency medicine.• Established clinical training pass requirements and led the remedial training for 5 team members, all resulting in retainment and significant improvement in the quality of their EHR documentation.

• Worked closely with 20+ emergency physicians with varying expectations and preferences to improve patient note turnaround time and drive increased billing opportunities.• Oversaw the clinical training of 50+ scribes and developed them to take on the clinical trainer role.

• Recorded and translated the patient encounters of emergency department physicians in a trauma setting. • Over 2,000 hours of EMR navigation in Cerner with a focus on meeting the facility’s key quality measures.

• Delivered an end-to-end Microsoft experience to customers and tracked KPIs for product sales and team performance.