- Enhanced operational efficiency by cutting P0 alarms in the entire US Payments architecture by 50% in 8 weeks.-Developed dashboards for alarms covering over 250 microservices, which improved overall system stability by identifying patterns and unreported issues.-Designed and implemented microservices, including RPC, API integrations, front-end, and event-driven services, within large architecture utilizing our internal frameworks.-Provided mentorship to JR Site Reliability Engineers, resulting in an improvement in root cause identification accuracy, leading to quicker time to resolution and enhanced system stability.-Served as the principal advocate for adhering to SRE best practices, championing the importance of maintaining up-to-date documentation, noise reduction, and eliminating toil. My role as the voice of reason facilitated a cultural shift in my team. Through evidence-based dialog, I influenced the adoption of practices that led to measurable improvements in service reliability and operational performance.

- Scaled SAP from 200 cloud accounts to 10,000 cloud accounts across all SAP lines of business.- Developed cloud component inventory system for the entire enterprise spanning over 10k+ cloud accounts, saving hundreds of hours monthly and improving cost allocation accuracy by 95%.- Develop microservices and scripts that automate tasks through API's for increasing scalability and time optimization. It has saved thousands of man-hours to date.- Lead global training for L1 and L2 support teams across 4 countries.

- Product Owner for customer clouds and web applications. Lead teams to write code, create nodes, install & configure services, and configure networks.- Manage and prioritize backlogs.- Write clear and concise user stories with acceptance criteria.- Translate customer needs into technical requirements.- Facilitate testing and demo of applications in development.- Adhere to AGILE/Scrum methodologies.- Train and support users.Other activities include but are not limited to: - Red Hat/CentOS Administration - Automation Scripts – Python/Bash, Cron, Email Notifications - Develop WordPress websites using HTML and CSS - Use Photoshop and Illustrator to create flyers and online marketing graphics - Install CRMs and customize workflows to meet business needs (SugarCRM, VtigerCRM, SuiteCRM) - Deploy virtual Linux nodes with standard services (FTP, SSH, LAMP) - Service configuration (Apache, VSFTPD, SSHD) - Prepare marketing campaigns and create promotional materials to increase sales - Confer with clients to provide marketing strategies - Negotiate contracts and formulate plans to extend business with established accounts - Develop marketing layouts for product illustrations, company logos, and websites

- Managed entire IT infrastructure through constant communication with the global IT department.- Oversaw a Mac/Linux/Windows blended environment, ensuring seamless integration of Avid, Nuke, and Flame editing software, leading to substantial improvement in video editing productivity.- Supported servers (archive, backup, and storage for media) and AV equipment (film screening room and sound room).

- Implemented user interface designs from the ABC creative team.- Developed scripts to automate department tasks, including tedious and repetitive work (BASH and Python).- Created a detailed 100-page workflow manual, significantly decreasing training time for new support team members.- Efficiently published time-sensitive ABC primetime show media assets to the ABC affiliate station site, abcanet.com, contributing to increased online audience engagement and site activity.