Onur Işık Email & Phone Number

Istanbul, Tr

İstanbul, Türkiye

•Network Management: Maintaining computer networks with software updates and hardware upgrades, providing technical support, and training other employees on best practices.•Office 365 Admin: Managing the day-to-day operations of Office 365 within the organization such as adding new users, creating groups, setting permissions, troubleshooting issues, etc.• File Server Admin: Performing regular file archival and purge as necessary and performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media or disks.•End User Support: - Taking initiative and drives all aspects of technical support inquiries in order to meet customers requirements and deliver superior client satisfaction. - Performing new hire installations, replacements, upgrades, printer installs and other hardware/software related tasks as needed.•Mobile Device Management: Implementing and maintaining mobile device management solutions, administer phone registration and advising on enterprise policies; installing upgrades, configuring, testing, maintaining and supporting operating system software in a production environment.•Supporting all issues related Apple hardware, Mac OS X, IOS iPhones, iPads and Android devices.•Identifying, researching and resolving technical problems related TCP/ IP and network.

• Working with, and supporting directly Senior Executives / VIP users within the organization.• Acting as a 2nd level tech support specialist for the VIP/Senior Management team while supporting various technologies / working in conjunction with the internal Technology Support team.• Prioritizing and managing the VIP support queue and provides monthly reporting of VIP support issues to management.• Providing updates to users on progress and completion of HelpDesk requests from related departments.• Identifying, researching and resolving technical problems related TCP/ IP and network.• Responsible for providing desktop support for computers and software through phone and direct contact with the VIP/Senior Management clients.• Supporting PCs, printers and other end user equipment including iPhones and Android smart phones.• Supporting all issues related Apple hardware, Mac OS X, IOS iPhones and iPads.• Maintaining documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management.• Taking initiative and drives all aspects of technical support inquiries in order to meet customers requirements and deliver superior client satisfaction.• In addition to VIP/Senior Management support role performing day to day activities including to the following HelpDesk operational tasks:- Performing new hire installations, replacements, upgrades, printer installs and other hardware/software related tasks as needed.- Performing meeting setups and settle downs mainly in HQ and all other locations of the company if requires.- Acting as a resource for projects and third level support tasks.• Reporting to IT Support Manager all work which impacts daily deliverables.• Organizing & executing technical trainings for Executive Assistant team and related departments in the organization.

Istanbul, Turkey

• Greet and direct customers & establish, develop and maintain positive business and customer relationships• Present, promote and sell products/services using solid arguments to existing and prospective customers by providing accurate information (e.g. product features, pricing and after-sales services)• Answer customers’ questions about specific products/services• Conduct price and feature comparisons to facilitate purchasing• Cross-sell products• Ensure racks are fully stocked• Manage returns of merchandise• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) and expedite the resolution of customer problems and complaints to maximize satisfaction• Inform customers about discounts and special offers• Provide customer feedback to the Store Manager• Stay up-to-date with new products/services• Analyze the territory/market’s potential, track sales and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Skills & Competencies:• Customer Service• Organization• Sales• Merchandising• Product Knowledge• Dependability• Attention to Detail• Time Management• Team Player• Written and Verbal Communication• Interpersonal Skills• Problem Solving