Isil Baxter Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Drive the implementation of Agile Scrum methodologies and New Ways of Working across business units to ensure alignment with AustralianSuper’s strategic goals. Foster a culture of continuous improvement, and support operational excellence for Guardian Members, Funds Services. Ensure team efficiency and drive key initiatives that support innovation and transformation at scale.

Manage the development and delivery of campaign initiatives that drive digital adoption and literacy in regional and remote Australia. Led the program of work and built business governance reports demonstrating astute understanding of market dynamics. Fostered new Ways of Working by leveraging Agile principles to increase engagement with customers and the broader community.

Managed the creation and delivery of all go to market material for the Digital Uplift and Delivery Guarantee programs. Deployed product lifecycle communications in compliance with Legal, Branding and Privacy obligations. Executed timely targeted sales training and championed change aligned to the Enterprise Agility method.

Managed the publication of the nbn Product Roadmap and Product Development Forum consultation papers. Lead governance support across the processes involved to deliver our products to market in line with the Special Access Undertaking framework.

Drive retention, growth and an extraordinary customer experience upgrading our most valued customers onto the fibre platform via the Technology Choice program. Support the evolving product needs, lead profitable products and service initiatives to entice consumer take up and boost Australia’s economic growth.

Melbourne, Australia

Manage the presales transition of our enterprise customers onto our business products and services platform via triparty engagement. Ensure requirements, solution and schedule support commercial expectations upon service delivery.

Melbourne, Australia

Managed the delivery of the Security Group's technology capex program. Responsible for commercial finance across multiple functions within the nbn Security Group. Governed, planned & managed the performance of strategic and financial initiatives to improve the Security Groups posture using Agile methodologies.

Melbourne Area, Australia

Project Managed the delivery of key strategic initiatives into national deployment to support business optimisation and transformation.

Melbourne, Australia

Lead & Manage a team of Contract Managers supporting BT’s Global Managed & Unmanaged Sales Contracts. Develop operational standardised processes & change initiatives that measure & improve business performance, service levels & customer satisfaction.

Melbourne, Australia

Deliver BT Global Service customers Managed Solutions Contracts to agreed levels of service & cost. Support pursuit of new business, protect & grow profitable revenue opportunities. Champion customer in the provision of BT & third party services, manage & monitor ongoing in life performance.

Melbourne Area, Australia

Manage delivery of IT solutions to key Alphawest Managed Services clients. Comply with service delivery , financial performance & operational efficiency goals. Plan & transition clients into Service Desk environment, formalise team roles, third party contracts & service level agreements.

Melbourne Area, Australia

Manage service delivery of Optus, Alphawest & UEComm solutions to corporate customers. Project Manage complex customer network & service deployment. Maximise billed revenue & new business turnover time. Increase customer satisfaction levels, retain & grow existing business.

Melbourne Area, Australia

Manage product portfolios revenue, costs, capital lifecycle & growth. Identify profitable opportunities: new product launches & exits, improving usability & stimulate feature usage for customers & commercial needs. Ensure key stakeholder management across business units.

Melbourne Area, Australia

Lead Account Teams & Partners proactively identifying, proposing, designing and closing Corporate & Government customer opportunities specialised in security, webhosting, storage and disaster recovery.

Melbourne, Victoria, Australia

Account Management, Pre- Sales Consultancy & Bid Management

Melbourne Area, Australia

•Project Management - Preliminary Designs, Scheduling, Billing & Budgeting. •Design - Site Visits, Procurement, Topology Maps & Producing Designs. •Construction - Installation, Testing, Optic Fibre Commissioning, Mobiles, Switching, Transmission, Power, Wideband & Network Buildings Services.

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Activities and Societies: Graduate Program - Engineering Spokesperson (Melbourne University, RMIT, Swinburne)

Education record

Activities and Societies: Sports Captain: Athletics, Rowing, Gymnastics, Softball, Netball, Volleyball, Swimming Team Member: Public.