Isil Kaplan Email & Phone Number

Istanbul, Turkey

İstanbul

İstanbul, Türkiye

Istanbul

Responsible for the account management team in the appointed region• Identifying training needs for employees to ensure that they are adequately equipped to perform their jobs effectively • Ensuring that the department is aligned with the company’s strategic goals and objectives • Lead the team to achieves their individual and team KPIs and assignment projects on time. • Providing coaching and feedback to employees on how they can improve their performance • Conducting regular performance evaluations of individual employees or groups of employees to measure their progress toward meeting goals and achieving objectives • Keeping up with market trends, analyzing data and using the available information to anticipate demand and then adjust strategies accordingly • Supply management in the region( adding new inventory to the list ) • Create quantity and quality reports on results and performance for existing inventory (tableau, Google Excel & Power Point, Dexi,etc) • Communicate with important hotel partners in Turkey for the long lasting relationship . Expanding the relationships with existing partners by continuously proposing solutions that meet their objectives • Organize partner events in the specific regions based on business need • Ensure the correct products and services are delivered to partners in a timely manner • Perform competitive benchmark studies and follow market trends. • Identify new revenue opportunities (pricing ,supply ,product and strategy ..etc) • Serve as the link of communication between key partners and internal teams ( Product Team ,Leadership Team and Marketing Team ) • Lead Partner Experience team on country level (webinars, trainings ... etc.) to achieve expected NPS score and attendance rate to be aligned Company objectives in EMEA • Collaborate with different departments in the organization to ensure service quality and partner satisfaction (Finance , Product , IT , Marketing , Content , ..etc)

Istanbul

• In charge of local and international chain hotel brands in Turkey • Develop trust relationships with a portfolio of major chain hotel partners and communicate effectively • Create in depth Key Account profiles that show understanding of the complexity of the Account;• Organize quarterly and monthly business review with chain hotels depends on business and hotels need. • Conduct quarterly chain segment performance reviews and develop strategic and tactical action• Run monthly chain reports on KPI data;• Assist with chain acquisition preparation;• Perform competitive benchmark studies and follow market trends.• Identify new revenue opportunities.• Resolve any issues and problems faced by hotel partners and deal with complaints to maintain trust• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics• Serve as the link of communication between key chain hotel partners and internal teams• Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;• Liaise with XML team and operations for chain hotels

İstanbul

• Support Booking.com strategy & influencing initiatives and vision for key hotel partners.• Advocate the Booking.com BV brand name and its credibility to key partners.• Support booking.com product development based on regional knowledge and key partner relationships.• Be involved in the facilitation of agreements on commercial terms between Booking.com and key partners.• Coordinates company executive involvement across different stakeholder levels of the customer management.• Train, consult, monitor, support, and guide internal stakeholders in managing partners in order to optimize and drive their performance.• Advocate innovations/projects/products with key partners to enhance performance and unlock business opportunities at a regional level.• Analyze key partners’ performance on the property level.• Work with key internal and external stakeholders to identify market opportunities and support strategy for rapid growth• Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance

İstanbul

Pro-active communication with partners in my region by visits & telephone • Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed;• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent visits, performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)• Be knowledgeable on products so that their benefits and usage can be explained to Partners• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to priorities;• Help identifying new potential partner leads and pass these leads on for further follow up;• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

İstanbul

• Delivering training by phone to new and or existing properties on how to use extranet and rates & availability system• Conduct daily/weekly rate and availability checks on various platforms• Give guidance to accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with availability, specials and promotions• Discuss opportunities with partners that will help improve business

İstanbul

• Assigned for opening of the project. • Make arrangements for sales calls • Promote hotel’s services and facilities in the fairs and special events. • Prepare the function event order or group info and distribute to the relevant departments • Prepare the initial proposal and official contract for group or event closely co-ordinate with related departments for function and group details changes, such as Banquet Service, Front Office

İstanbul, Türkiye

• Responsible for banquet sales.• Make arrangements for sales calls• Conduct the hotel site inspection for potential accounts• Prepare the initial proposal and official contract for the function and the function event order then distribute to the departments concerned• Follow up on the spot on the function date if any last minute changes • Closely co-ordinate with related departments for function details changes, such as Banquet Service, Kitchen…

İstanbul

• Responsible for banquet event and group hotel room sales. • Make arrangements for sales calls• Conduct the hotel site inspection for potential accounts • Prepare the function event order and distribute to the departments concerned • Prepare the initial proposal and official contract for the function and group reservation • Follow up on the spot on the function date if any last minute changes • Closely co-ordinate with related departments for function details changes, such as Banquet Service, Front Office.

İstanbul

• Arrange meetings with potential clients (travel agencies, companies) • Prepare proposal and official contract for the function or group reservations.• Distribute contract details with related departments

Turizm İşletmeciliği Ve Otelcilik

Education record