Irene Silva Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Gogarburn, Gb

Head of Foreign Exchange and Money Market Operations at the US Operating Center in Salt Lake CityManager of the Client Service Group teams responsible for Confirmations, Settlements and Investigations for Foreign Exchange, FX Options, and Money Market products• Provide trade support for North American counterparties and Front Office business partners• Ensure adherence to policies and procedures; assist in development of new procedures related to regulation changes.• Develop team of 32 FTE focusing on delivering superior client service, while driving efficiencies and cost reductions.• Reduced exception rates by 50% allowing for increased STP and reduction in errors.

Operations Change ManagementResponsible for implementation of all change initiatives related to FX and MM business lines.• Implementations include:o Migration of all outstanding FX positions from ABN Amro to RBS plc. o Coordinated transfer of processing team from London to Chicago.o Rollout of new FX settlements platform (Wallstreet). o Integration of RBS N.V. with RBS plc.o Transition of Operations roles from Chicago to Low Cost Operations center in Salt Lake City.

Amsterdam, Nl

Business Analyst Liaison between FX/MM Operations end users and Development teams, responsible for delivering quality enhancements to our core FX/MM application - OMR. Created business requirements, developed and executed test scripts to ensure timely and valuable project deliveries. • Part of the team established to stabilize and enhance the trading application environment to allow for volume growth.• Implemented enhancements that allowed trading volumes to increase by 200%.

Amsterdam, Nl

Project SpecialistRepresented FX Operations to ensure requirements were addressed in all systems related projects.• Conducted and coordinated User Acceptance Testing for numerous system conversions and upgrades, including the implementation of the web based FX Trading and Reporting application, FxPro.• Provided solutions to streamline processing and test all new application and system deliveries.• Part of the team that migrated Operations functions to offshore location.

Amsterdam, Nl

Manager, Institutional Sales OperationsManager of an Operations team responsible for the daily processing of FX activity for Institutional counterparties, including confirmations and settlements.• Provided client support to both Institutional customers and Front Office Sales staff.• Initiated a number of system enhancements and workflow changes to support increasing trade volume and create efficiencies

Amsterdam, Nl

• Provided support for the bank’s general ledger application.• Responsible for the successful End of Day processing of the application, which included the proper scheduling of events to generate desired daily output, and testing of changes to the general ledger output for various user groups.• Part of the project team that worked on the upgrade to a multi-currency general ledger.