Isis Moen Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Support two Senior Consultants by managing top-of-funnel for $XXk MRR retained search engagement by prospecting on LinkedIn Recruiter and screening 2.9k applicant resumes across 6 roles, resulting in over $XXk in placement fees.• Utilize applicant tracking systems to organize candidate data, schedule interviews, and track recruiting workflows.• Develop effective Boolean searches, for candidate prospecting, and perform market research to identify potential business development opportunities.• Enhance knowledge management base by creating customer profile decks which includes clients/competitors, orgchart, and engagement history in order to more efficiently ramp new consultants.

Normal, Illinois, United States

Network Engineering (Capstone)• Designed and implemented comprehensive cabling infrastructure and LAN/Wan configuration for a 500-employee call center across 5 buildings, ensuring reliable Internet access and redundancy.• Developed a scalable network architecture integrating wired and wireless solutions, prioritizing IT security to safeguard sensitive information while enabling efficient data sharing among 300 agents.• Proposed CRM and other application solutions, evaluating Cloud versus On-premises options, and formulated a detailed project management plan for competitive bidding and successful project execution. Java Programming• Utilized fundamental programming techniques including data types, control statements, arrays, and strings.• Wrote, modified, compiled, debugged, and executed Java programs using NetBeans IDE.• Utilized Database Connectivity API to manipulate databases, and proficient in modifying and organizing data from multiple classes for various applications, such as organizing wedding information and calculating GPA’s.Database Reporting Project • Utilized Query Builder in MS Access to develop queries to summarize corporate data for strategic planning • Queries provided reporting on order delays, revenue and cost by country, payments by customer, and total sales by representativeBP Website Design • Created and designed website for BP to showcase corporate responsibility and advocate for oil spill cleanup. • Created Map highlighting 50 most recent oil spills around the world• Incorporated infographic and Google Maps integration for corporate HQ Workbook Performance Tuning • Enhanced Excel workbook, Zoom used for analyzing department performance relating to resolved IT tickets over the course of 1 year.• Converted data to table and added formatting to insert calculations and evaluate KPIs

Normal, Illinois, United States

• Provided exceptional customer service and technical support to Home Depot customers via phone, email, and chat, resolving inquiries, troubleshooting issues, and processing orders promptly and accurately.• Utilized knowledge of Home Depot products, services, and systems to assist customers with product information, order tracking, and problem resolution, ensuring a positive customer experience.• Collaborated effectively with cross-functional teams to escalate complex issues, follow up on customer inquiries, and contribute to process improvements to enhance service efficiency and customer satisfaction.

Naperville, Illinois, United States

• Managed a drive thru for 300+ guests daily by taking orders, operating a POS, and promptly handling guest concerns and complaints• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices• Trained new hires in the day-to-day operations of the store as well as gave guidance when needed• Cleaned and sanitized equipment and facilities and maintained aesthetic window of inventory for customers

Waukee, Iowa, United States

• Mastered POS system for automated order taking• Handled currency and credit transactions quickly and accurately• Took initiative to find extra tasks when scheduled duties were completed• Built loyal clientele through friendly interactions and consistent appreciation• Communicated clearly and positively with 6 coworkers and management