Iskra Mcgurk Email & Phone Number

Berlin Area, Germany

Planning and operating of project tasks and processesProject management inlcuding creation of offers, customer consultation and project controllingPersonal responsibility for settlement of subprojectsSupport of the Account Managers and Account Director in the daily businessData collection and preparation of presentationsDocumentory report of tasks.

District Brno-City, Czech Republic

• Producing, revising and proofreading translations of technical manuals and tutorials into Dutch from English or German
• Back office Customer Care: emails and online chat, Customer Care line
• Providing support to the users to find a solution and answer their queries
• Interact with Dutch user communities in social platforms
• Expanding to new users and communities
• Create content for online marketing campaigns for this market

Prague, The Capital, Czech Republic

• Order entry and order confirmations to customers as well as correctness of price at order registration.
• Answering queries from customers and sales force with regard to product availability or orders.
• Receiving and register claims (financial and logistics) and ensure timely feedback loop to the customers.
• Interface with scheduling functions (priority management and transport) in case of rush orders, campaign. priority etc. via update of the systems and close loop follow up.
• Credit and debit note creations after necessary approvals received.

District Brno-City, Czech Republic

• Answer inbound calls and emails to assist partners/prospective partners with questions on the PartnerEmpower program or related tools ad trainings. Provide administrative support to both partners and internal Motorola.
• Review and qualify applications to the PartnerEmpower program, perform compliance review, reactivation and changes to program status
• Make outbound calls as and when required by the Partner, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain.
• Confer with other specialists, departments or management as necessary to resolve issues

District Brno-City, Czech Republic

• Provide technical support and customer service to customers with smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers into contact.
• Achieve call center metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Educate customers on support options and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.

Veliko Tarnovo, Bulgaria

• Provide support services to customers by resolving incoming email and telephone requests, telemarketing
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
• Work on tactical campaigns for different companies
• Event tele-boosting
• Data verification projects
• List building projects.