Isla Wilson Email & Phone Number

Glasgow, Gb

Remote

Throughout my 10 years at sea, I have honed my skills in event planning, client relations, and team leadership, consistently delivering exceptional results. My ability to collaborate with clients to understand their unique needs and translate their vision, on a capacity that works for our cruise ships, into reality sets me apart, allowing me to tailor some fabulous groups and events. I thrive in fast-paced environments, and love managing multiple projects simultaneously while maintaining the highest standards of quality and professionalism. With a keen eye for detail and a commitment to excellence, I am dedicated to staying ahead of industry trends and best practices, continuously seeking out innovative ideas to enhance the guest experience and drive success for my team and organization.

Worldwide

As a Guest Services Supervisor, I specialized in delivering exceptional guest experiences and fostering a culture of excellence. With a passion for hospitality, I thrive in dynamic environments where every interaction is an opportunity to create lasting impressions.Throughout my career, I have demonstrated proficiency in overseeing front desk operations, concierge services, and guest relations, ensuring personalized attention for every guest. My hands-on approach and strong leadership skills have enabled me to mentor and motivate teams to deliver outstanding service consistently.In my role as Guest Services Supervisor, I have been instrumental in implementing and refining guest service standards, Whether resolving guest inquiries, managing room allocations, or coordinating special requests.I was very quickly promoted from this position to travelling guest services and events manager to embrace new challenges within the hotel operations team.

Worldwide

During my time as a Loyalty and Events Manager, I spearheaded the management of the loyalty program, overseeing its planning, maintenance, and the allocation of benefits. This included crafting and managing an extensive schedule of events tailored to our guests' preferences, collaborating closely with department heads to ensure seamless communication and coordination.In addition to maintaining meticulous inventory and stock control, I prioritized upholding the highest standards of data integrity, security, and compliance. This commitment extended to the administration and transfer of ad hoc guest feedback to relevant departments, ensuring timely resolution and continuous improvement.I also played a pivotal role in collecting, managing, and analyzing all Captain’s Circle data, including event participation, loyalty program engagement, guest feedback, and budgeting metrics. This comprehensive approach facilitated informed decision-making and strategic planning initiatives.As part of my responsibilities, I facilitated New Cruiser Welcome and Welcome Back sessions, serving as a host and comparison expert for Captain’s Circle Party and Luncheon events. This involved engaging guests, providing valuable insights, and fostering a sense of community among our loyal patrons.In challenging situations, I took ownership of guest queries and concerns, resolving them promptly and effectively to uphold the highest levels of guest satisfaction. My proactive approach and commitment to personalized service ensured that guest experiences surpassed expectations.Moreover, I took on the responsibility of organizing group functions and events, demonstrating strong organizational skills and attention to detail. Notably, I coordinated guest weddings at sea, liaising with multiple departments onboard to orchestrate memorable and seamless celebrations.

Worldwide

ResponsibilitiesServing guests beverages prepared to company quality controlled standards. Managing Junior Bar Waiters and Utilities Staff. Maintaining inventory and stock control. Adhering to the highest standards of data quality, security and control. Assisting in training of new members of staff. Occasional Responsible Service of Alcohol (RSA) training delivery. Shore excursion Food and Beverage Risk Assessments.

Glasgow, Scotland, United Kingdom

As a partner at Buttered Host I am actively involved in recruitment processes. Help with performance management processes. Support employee development and training projects. Assist with employee relations issues.Support the business to deliver people-related processes, vision and strategy across the company, aligned with the law. I help to support other colleagues within the business to resolve challenging issues related to the employment and dismissal of staff. I help to network and grow the company bringing in new business connections.

Aberdeen, Scotland, United Kingdom

The Student union is a charity based student service within a university setting. It has a 600 people capacity,2 bars, a café, a computer area and reception. ResponsibilitiesDay-to-day management and running of the building and bar, managing and motivating a team of around 20 staff, PR promotions, hosting events. Delivering staff training in RSA, cocktail making, and bartending.

Aberdeen, Scotland, United Kingdom

800 capacity nightclub in the centre of Aberdeen. It has 3 bars and a staff of around 40. ResponsibilitiesAll activities pertinent to running a venue and ensuring increased quality and profit margins. Production and delivery of rolling staff training program including bartending, cocktail mixing, health and safety, RSA, basic first aid, fire safety and conflict management. Training and mentoring of new supervisors and new management staff.

Aberdeen, Scotland, United Kingdom

1200 capacity city centre nightclub with 3 bars and over 50 staff to run at full capacity. ResponsibilitiesManaging club and staff, customer retention and satisfaction, ensuring high service standards, stock control and audits, hiring and maintaining quality staffing, rotas, training, cocktail training, social media, event planning and promotion.

Cipd Level 5 Diploma In Hrm, Human Resources Management/Personnel Administration, General

Sociology