Isla Wilson Email & Phone Number

Glasgow, GB

Remote

Throughout my 10 years at sea, I have honed my skills in event planning, client relations, and team leadership, consistently delivering exceptional results. My ability to collaborate with clients to understand their unique needs and translate their vision, on a capacity that works for our cruise ships, into reality sets me apart, allowing me to tailor some.

Worldwide

As a Guest Services Supervisor, I specialized in delivering exceptional guest experiences and fostering a culture of excellence. With a passion for hospitality, I thrive in dynamic environments where every interaction is an opportunity to create lasting impressions.Throughout my career, I have demonstrated proficiency in overseeing front desk operations.

Worldwide

During my time as a Loyalty and Events Manager, I spearheaded the management of the loyalty program, overseeing its planning, maintenance, and the allocation of benefits. This included crafting and managing an extensive schedule of events tailored to our guests' preferences, collaborating closely with department heads to ensure seamless communication and.

Worldwide

ResponsibilitiesServing guests beverages prepared to company quality controlled standards. Managing Junior Bar Waiters and Utilities Staff. Maintaining inventory and stock control. Adhering to the highest standards of data quality, security and control. Assisting in training of new members of staff. Occasional Responsible Service of Alcohol (RSA) training.

Glasgow, Scotland, United Kingdom

As a partner at Buttered Host I am actively involved in recruitment processes. Help with performance management processes. Support employee development and training projects. Assist with employee relations issues.Support the business to deliver people-related processes, vision and strategy across the company, aligned with the law. I help to support other.

Aberdeen, Scotland, United Kingdom

The Student union is a charity based student service within a university setting. It has a 600 people capacity,2 bars, a café, a computer area and reception. ResponsibilitiesDay-to-day management and running of the building and bar, managing and motivating a team of around 20 staff, PR promotions, hosting events. Delivering staff training in RSA, cocktail.

Aberdeen, Scotland, United Kingdom

800 capacity nightclub in the centre of Aberdeen. It has 3 bars and a staff of around 40. ResponsibilitiesAll activities pertinent to running a venue and ensuring increased quality and profit margins. Production and delivery of rolling staff training program including bartending, cocktail mixing, health and safety, RSA, basic first aid, fire safety and.

Aberdeen, Scotland, United Kingdom

1200 capacity city centre nightclub with 3 bars and over 50 staff to run at full capacity. ResponsibilitiesManaging club and staff, customer retention and satisfaction, ensuring high service standards, stock control and audits, hiring and maintaining quality staffing, rotas, training, cocktail training, social media, event planning and promotion.

Cipd Level 5 Diploma In Hrm, Human Resources Management/Personnel Administration, General

Sociology