Isla Harrison Email & Phone Number

England, United Kingdom

Birmingham, England, United Kingdom

Cardiff, United Kingdom

• Provide support to sales team, clients and internal colleagues regarding queries or complaints• Take ownership of problems to ensure that they are fully resolved • Deal effectively with inbound and outbound client calls maintaining a professional and courteous manner• Adhere to appropriate policies, standards and regulations• Maintain a thorough understanding of financial products and legislation including FCA and ICO.• Provide daily sales reports to the sales team• Work with MS Excel, Word and in-house systems including ICENET and AS400• SAF certified (Specialist Automotive Finance)

Cardiff, United Kingdom

Working as part of a small team on a debit back project liaising with Sales and Finance• Working in a small team to claw back incorrectly paid commissions dating back 2 years from motor & retail clients• Using MS Excel to create accurate reports and analysis of debt• Rapidly learning in-house banking systems to debit back money• Creating weekly reports to update senior staff of project progress and undertaking ad-hoc tasks• Liaising closely with centralised banking and sales teams to trace monies received from a list of clients

Newport, United Kingdom

Analysing customer complaints for mortgage and loan companies, aiding the complaints team, writing letters to customers and compiling direct subject access requests within industry regulations.

Cardiff, United Kingdom

Provide front line support to our clients and new prospects by e-mail and phone.• Provide administrative support to the sales department.• Prepare quotations and contracts for new and existing clients.• Global liaison with US colleagues.• Maintain Salesforce Customer Relationship Management database.• Provide administrative support to the sales department.• Ensure compliance to legislation.• Working with MS Excel, Word and in-house systems

Newport, United Kingdom

Customer PPI complaint handling in a process and target-driven environment• Was first contact for all incoming mail on the Direct Auto Finance book• Wrote letters to customers, claims management companies and the Financial Ombudsman Service.

Cardiff, United Kingdom

Customer PPI complaint handling • Demonstrated ability to work successfully with a team in a process, and target-driven environment • Adhered strictly to all confidentiality and data protection regulations• Calculated redress due to customers• Contacted customer and third parties by telephone, email and post• Attended to detail