As the Chief Operating Officer at Elevate Holding, I oversee the operations and strategy of a leading outsourcing company that provides high-quality and cost-effective solutions for various industries. I have more than five years of experience in managing and improving the performance, productivity, and efficiency of diverse teams and projects. I am also a business student at Helwan University Cairo, pursuing a degree in Business/Commerce, General. I have a strong background in relationship building, problem solving, and time management, which I developed through my previous roles as the COO at Outsource Giant, Egypt and the Floor Manager at Venture Capital LLC. I am passionate about creating value for clients and stakeholders, and delivering innovative and sustainable outsourcing services. I am also committed to learning new skills and expanding my knowledge in the field of outsourcing and business.
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Partnerships Development ManagerOdooDubai, Ae -
Chief Operating OfficerElevate Holding Aug 2018 - PresentCairo, Egypt• Played a dual role that combines the functions of chief executive and manager. Idesigned, implemented policies to promote company culture and vision and oversee operations to keep businesses on track.List of responsibilities :Design and implement business strategies, plans and procedures Set comprehensive goals for performance and growth•Establish policies that promote company culture and vision•Oversee daily operations of the company and the work of executives Marketing, Sales, Finance, HR.)Lead employees to encourage maximum performance and dedication Evaluate performance by analyzing and interpreting data and metrics Write and submit reports to the CEO in all matters of importance Manage relationships with partners/vendors -
Chief Operating OfficerOutsource Giant, Egypt Aug 2019 - PresentNasr CityChief Operating Officer at Outsource Giant
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Floor ManagerVenture Capital Llc May 2019 - Sep 2019Maadi, Cairo Governorate, Egypt• Supervise daily operations and personnel aiming for maximum efficiency and cost- effectiveness. Also, ensure that technology is utilized to a maximum and that staff are well-organized and productive.List of responsibilities :Develop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesMonitor and improve ordering, telephone handling and other proceduresEvaluate performance with key metrics (accuracy, call-waiting time etc.)Prepare reports for different departments or upper management
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Shift ManagerIcall Outsourcing Nov 2018 - Apr 2019Cairo Governorate, EgyptResponsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on shift in addition to coordinating employee responsibilities to improve efficiency or customer service.• List of responsibilities :•track and oversee all departments process execution and ensure successful collaboration•Help staff resolve on-the-job challenges•Track daily costs and revenues Ensure client satisfaction and gracefully handle any complaints Ensure successful running operation during shift•Deliver detailed and handful reports to executives and next shift managers •Plan and execute action plans to either enhance all operations -
Quality Control ManagerIcall Outsourcing Jun 2018 - Oct 2018Supervised staff and oversees process development procedures to ensure that services provided meet quality and efficiency standards. Also, work with clients to ensure the final service provided meet their needs and requirements.• List of responsibilities :•implement quality control tests to ensure the company’s result is what it should be Understanding customer, Client & regulatory needs and requirements to develop effective quality control processesDevising and reviewing specifications for transactions or processes Keep accurate documentation and perform statistical analysis Submit detailed reports to appropriate executives Be on the lookout for opportunities for improvement and develop new efficient procedures
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Telesales SpecialistBrain Pro Advertising, Llc Jun 2017 - Dec 2017Maadi, Cairo Governorate, EgyptContributed in generating sales for the company. Also, was responsible for closing sales deals over the phone and maintaining good customer relationships.• list of responsibilities :Contact potential or existing customers to inform them about a product or service using scripts•Answer questions about products or the company•Ask questions to understand customer requirements and close sales Handle grievances to preserve the company’s reputationGo the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information -
Telesales SpecialistTravel Era Jan 2017 - May 2017Contributed in generating sales for the company. Also, was responsible for closing sales deals over the phone and maintaining good customer relationships.• list of responsibilities :Contact potential or existing customers to inform them about a product or service using scripts•Answer questions about products or the company•Ask questions to understand customer requirements and close sales Handle grievances to preserve the company’s reputationGo the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information
Islam Hassan Education Details
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Business/Commerce, General
Frequently Asked Questions about Islam Hassan
What company does Islam Hassan work for?
Islam Hassan works for Odoo
What is Islam Hassan's role at the current company?
Islam Hassan's current role is Partnerships Development Manager.
What schools did Islam Hassan attend?
Islam Hassan attended Helwan University Cairo.
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Islam Hassan
Media Developer , Senior Content Creator & Digital Marketing Specialistceo Of Hip Hop WorldQesm El Nozha -
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Islam Hassan
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