*Provide on-field Level 1 support for IT Incident Management, IT Service Request Fulfilment.*Perform day to day tasks and activities.*Effectively communicate with clients.*Escalate IT issues for timely resolution.*Manage client IT requests to resolution.*Dispatch request to appropriate second level support groups according to procedures.*Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.*Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.

configure and install various network devices (routers,switches, firewalls)- perform network maintenance and system upgrades -Monitor performance and ensure system availability and reliability -Monitor system resource utilization trending and capacity planning -provide level 2/ 3 support and troubleshooting to resolve issues -worked within established configuration and change management polices to ensure awareness ,approval and success of changes made to the network infrastructure - select and implement security tools , policies and procedures in conjunction with the company's security team-laise with vendors and other IT Personnel for problem resolution

a) Academic Responsibilities: Teaching Assistant, responsible for the supervision of laboratory and tutorial sessions for the following subjects: Digital Systems Design (2nd year) Signals & Systems (3rd year) Electromagnetics & Applications (4th year) Electronics-I (3rd year) Lecturer in many courses such as Introduction to Electrical Engineering (2nd year) Electrical Services (3rd year) b) Administrative responsibilities: Duties of the Registrar of the Department of Electrical & Electronic Engineering. Duties of the Head of the Examination Committee in the Department of Electrical & Electronic Engineering.