Islam Attia

Islam Attia Email and Phone Number

Director, Revenue Management at Orange Egypt @ Orange Egypt
giza, giza, egypt
Islam Attia's Location
Egypt, Egypt
Islam Attia's Contact Details

Islam Attia work email

Islam Attia personal email

n/a
About Islam Attia

Senior Telecoms/Technology executive, currently Head of Billing, CRM & Solutions Operations Support with Orange Egypt. I am now looking for a new professional challenge worldwide.My skills and experience encompass staff management/development, project management, database administration, operational change, infrastructure consolidation/integrations, data architecture, systems deployments, services support, data center infrastructure, capacity planning and supplier management. I have a strong background in leading operational and implementation activities in 24x7 environments with multiple data centers, large oracle databases, open systems, Microsoft Windows servers, enterprise storage systems and various OSS & BSS solutions. I am highly-commercial, goal-oriented and have an excellent reputation for successfully leading technological change. I also posses first class communication and analytical skills and have an MBA from ESLSCA Business School and a degree in Computer Science & Automatic Control. I speak fluent Arabic and English.

Islam Attia's Current Company Details
Orange Egypt

Orange Egypt

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Director, Revenue Management at Orange Egypt
giza, giza, egypt
Website:
orange.eg
Employees:
4379
Islam Attia Work Experience Details
  • Orange Egypt
    Director Revenue Managment, It
    Orange Egypt Feb 2020 - Present
    Cairo, Egypt
  • Orange Egypt
    Director, Customer Interactions & Engagements
    Orange Egypt Mar 2019 - Present
  • Orange Egypt
    Director, It Operations & Support
    Orange Egypt Jul 2017 - Present
    Smart Viilage
  • Ecms- Mobinil - Orange Group
    Head Of, Billing, Crm & Solutions Operations Support
    Ecms- Mobinil - Orange Group Apr 2009 - Jul 2017
    Leads the Operations Support Team of over 45 staff. Operates all BSS, OSS, CRM and Corporate Solutions. Orange Egypt has 35 million subscribers and total OpEx of 150 million EGP. Ensures that service levels are maintained and KPIs achieved; works with both IT and non-IT colleagues.Defines and produces operational metrics on the systems. Works closely with IT operations customers to solve problems.Launched - and subsequently manages - a new complete call centre (the largest in the Middle East) end-to-end swap to Genesis/Siebel for a centre of 1,500 staff and 500,000 calls/day and BSCS, mediation migrations and a swap for operations. Also developed end-to-end services portfolio KPIs for core service operations.Launched and subsequently manages a full and data charging swap whilst introducing on-line policy management.Built and operates end-to-end processes for infrastructure rollouts and support that comply with ITIL standards and supports considerably faster time to market.Also led migrations/builds for billing, CRM, DWH, dunning and other services.Overall, drove annual OpEx improvements of between 5 and 10%.
  • Ecms- Mobinil Orange Group
    Head Of, Billing, Crm & Solutions Operations Support
    Ecms- Mobinil Orange Group Oct 1999 - Jul 2017

Islam Attia Skills

Team Management Telecommunications Team Leadership Management Customer Relationship Management Business Support System Operations Management Program Management Contract Negotiation Itil Cross Functional Team Leadership Negotiation Project Management Analytical Skills Training Vendor Management Project Planning Gsm Data Center Business Analysis Leadership Integration Teamwork Open Source Software Crm Mobile Devices 3g Bss

Islam Attia Education Details

Frequently Asked Questions about Islam Attia

What company does Islam Attia work for?

Islam Attia works for Orange Egypt

What is Islam Attia's role at the current company?

Islam Attia's current role is Director, Revenue Management at Orange Egypt.

What is Islam Attia's email address?

Islam Attia's email address is is****@****ange.eg

What schools did Islam Attia attend?

Islam Attia attended Alexandria University, El Abasayaa School.

What skills is Islam Attia known for?

Islam Attia has skills like Team Management, Telecommunications, Team Leadership, Management, Customer Relationship Management, Business Support System, Operations Management, Program Management, Contract Negotiation, Itil, Cross Functional Team Leadership, Negotiation.

Who are Islam Attia's colleagues?

Islam Attia's colleagues are Sabreen Fathy, Ismail Abd Elsalam, Caroline Ramzy, Muhammad Ayman, Rahma Alaa, Khaled Abdulkarem Hamed, Rehab Edrees.

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