Islam Elfeky Email & Phone Number

Cairo, Egypt

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Maintain a professional and high-quality service oriented environment at all timesAct as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special… Show more Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Maintain a professional and high-quality service oriented environment at all timesAct as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may ariseManage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departmentsInform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Show less

Cairo, Egypt

Organizing shift schedules for team membersMonitoring attendance, tardiness and time off Assigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryConducting performance reviews and sharing feedback with both upper management and team membersManaging employees requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company… Show more Organizing shift schedules for team membersMonitoring attendance, tardiness and time off Assigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryConducting performance reviews and sharing feedback with both upper management and team membersManaging employees requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash deposits . Show less

Misr Al-Gadida, Cairo Governorate, Egypt

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department

Giza Governorate, Egypt

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department

Egypt

Examine statements to ensure accuracyEnsure that statements and records comply with laws and regulationsCompute taxes owed, prepare tax returns, ensure prompt paymentInspect account books and accounting systems to keep up to dateOrganize and maintain financial recordsImprove businesses efficiency where money is concernedMake best-practices recommendations to managementSuggest ways to reduce costs, enhance revenues and improve profits