Work Description I have experience of two VSAT technology systems (Very Small Aperture Terminal) which is used to transfer data and voice through satellite:1- DirecWay system (NOC):Direcway system provides high-speed Internet access and IP connectivity solutions for home, small office, enterprise and government.I am working as an Administration, Operation and Technical Support Engineer in the NOC of the Direcway System as I perform the following tasks: Remotes Administration: Configure new VSAT Customers (remotes), assign them the suitable Grade of service, enable them to be connected to the internet or have Voice over IP telephony, assign the customers with the virtual and real IP’s according to their requirements. Configure the different NOC‘s servers (HP servers). Make the required configurations and modifications to the NOC‘s servers during satellite transition or Bandwidth upgrading. Configure Cisco routers (router on the interface between the terrestrial internet link from the ISP and the NOC and router as a voice gateway). Manage and optimize the NOC resources (Satellite B.W and the terrestrial Internet link) shared among all the customers according to their Grade Of Service Respond to the customers’ calls for trouble-shooting and solve the problems remotely using Noc’s tools. Open trouble ticket for the customer complain and close it after finishing the problem Configure and monitor the RFT equipments. Configuer and monitor the base band equipments (Modulators, servers, up/down converters, modems, timing units) Perform backup to the NOC servers. Analyze the NOC’s sattelite spectrum using spectrum analyzer (the Outroute and Inroute signals). Give technical support to the maintenance and installation staff. Report the status of remotes, the health of the network, and major problems which I face during the shift to my direct manager Make frequency plan and budgets for NOC.