Islam Ezzat Soliman Email & Phone Number

Cairo, Egypt

1. Job Role:• Egypt Country Manager in Commercial Division.2. Job Accountabilities:• Plan, direct, manage and oversee the implementation of the business plans in Egypt to ensure that the objectives are achieved.• Lead and represent the Processing Business in Egypt and share in the formulation of the overall strategy and business plan. • Win new contracts and new projects for clients in Egypt.• Achieve agreed EBITDA and revenue targets in Egypt.• Manage internal relationships with the rest of the organization to ensure that the interests of the clients and the business are well served. • Achieves Processing sales objectives by contributing sales information and recommendations to strategic plans and reviews, focusing on cross-selling and higher profitability from the clients.• Notify existing clients with new products or services offered and identify clients interested in adding the product. • Implements strategies to target and secure business opportunities.

Cairo, Egypt

1. Job Role:• Regional Key Account Manager in Commercial Division.2. Job Accountabilities:• Identifies development potential in existing accounts by studying current business; meeting key customer personnel to identify and evaluate additional needs; analyzing opportunities and tailor business development plans accordingly.• Drive opportunities; account planning, SalesForce management, presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients.• Increase revenues of the business unit by cross selling / up selling services to existing clients.• Project Management: coordinate requirements across the business, negotiating contracts; integrating contract requirements with business operations.• Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.• Responsible for the retention of the account.• Manage the profitability of the account.

Cairo, Egypt

1. Job Role:• Senior Business Analyst Manager for Egypt, Libya, Sudan and Gulf region (37 accounts).2. Job Accountabilities:• Delivering professional Business Analysis & Consultation services to ELSG clients.• Standardize products and services and enhance digital & Leadership capabilities for achieving innovative services & products.• Client facing to determine clients’ specific requirements to drive a product / project solution design, with appropriate delivery cost and efforts.• Handle & manage technical proposals / RFP Business.• Scoop for incoming requests and participate to collect business & technical requirements.

Cairo, Egypt

1. Job Role:• Regional Technical Manager for Egypt, Libya, Sudan and Gulf region (37 accounts).2. Job Accountabilities:• Build and maintain relationship with ELSG clients.• Provide customer support for customers in regard to products and services.• Perform regular conferences/meetings with NI clients to discuss clients’ performance and support sales activities.• Receive all customer requests/complaints and follow-up internally until their delivery/solution.• Technical representative for new opportunities.• Cooperate to finalize delayed projects and first level of escalation for conflict management during project implementation and pilot phase.

Cairo, Egypt

1. Job Role:• Technical Support Manager in Acquiring division.• Maintenance Manager.• Technical Account Manager.2. Job Accountabilities:• Manage all point of sale (POS) activities and technical details in the acquiring division, lead technical support engineers.• Manage maintenance departments (First Line Support - Hardware Repair - Software & Testing - Roll Paper Distribution) activities to ensure that defined objectives are properly attained.• Negotiate with vendors on proposals for hardware/software specifications and costs.• Present oral and written reports on a regular basis defining plans, problems, resolutions, activities and recommending strategic changes to appropriate level of management.• Technical account manager of Arab African International Bank and Contact Auto Credit.- Provide customer support for Network International customers about products and services.- Receive customer requests/complaints and follow-up internally until their delivery/solution.

Cairo, Egypt

1. Job Role:• Technical Support Engineer Team Leader in Acquiring division.• Maintenance Team Leader.• Technical Account Manager.2. Job Accountabilities:• Coordinate with POS vendors to design, modify, and implement POS applications.• Test and debug of POS applications to attain payment provider’s certification.• Provide EMV migration consulting and technical support services to acquirers.• Analyse and evaluate major problem areas of maintenance departments to reduce and eliminate the risk of failure conditions.• Provide full technical support and training program for all technicians in applications, configuration and troubleshooting field problems.• Develop clear documentation for technical process, maintenance cycle and all projects.• Technical Account Manager of Contact Auto Credit.

Cairo, Egypt

1. Job Role:• Senior Technical Support Engineer in Acquiring division.2. Job Accountabilities:• POS application: manage application upgrades and maintenance, provide full application support.• System support: monitor and manage system performance and security, operate and maintain servers and running software applications.• Network support: monitor and handle GSM and GPRS connectivity network, troubleshoot and maintain network problems.

Cairo, Egypt

1. Job Role:• Technical Support Engineer in Acquiring division.2. Job Accountabilities:• Help and support customers and technicians regarding POS problems.

Diploma Of Electronics And Communication Engineering, College Of Engineering & Technology, Gpa: 3.67/4 (Excellent)

Accomplish pre-master courses. www.aast.edu

Bachelor Of Engineering Degree In Electronics And Communications, College Of Engineering & Technology, Gpa: 3.3/4 (Very Good)

Activities and Societies: College Training Experience: • SysTel “Alcatel”. • PETROBEL Petroleum Company. • Telecom Egypt.Graduation.

High School Diploma, French Language School, 93%

www.lyceehelio.com