Islam Ezzat Soliman Email & Phone Number

Cairo, Egypt

• 1. Job Role:
• Egypt Country Manager in Commercial Division.2. Job Accountabilities:
• Plan, direct, manage and oversee the implementation of the business plans in Egypt to ensure that the objectives are achieved.
• Lead and represent the Processing Business in Egypt and share in the formulation of the overall strategy and business plan.
• Win new contracts and new projects for clients in Egypt.
• Achieve agreed EBITDA and revenue targets in Egypt.

Cairo, Egypt

• 1. Job Role:
• Regional Key Account Manager in Commercial Division.2. Job Accountabilities:
• Identifies development potential in existing accounts by studying current business; meeting key customer personnel to identify and evaluate additional needs; analyzing opportunities and tailor business development.
• Drive opportunities; account planning, SalesForce management, presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients.
• Increase revenues of the business unit by cross selling / up selling services to existing clients.
• Project Management: coordinate requirements across the business, negotiating contracts; integrating contract requirements with business operations.

Cairo, Egypt

• 1. Job Role:
• Senior Business Analyst Manager for Egypt, Libya, Sudan and Gulf region (37 accounts).2. Job Accountabilities:
• Delivering professional Business Analysis & Consultation services to ELSG clients.
• Standardize products and services and enhance digital & Leadership capabilities for achieving innovative services & products.
• Client facing to determine clients’ specific requirements to drive a product / project solution design, with appropriate delivery cost and efforts.
• Handle & manage technical proposals / RFP Business.

Cairo, Egypt

• 1. Job Role:
• Regional Technical Manager for Egypt, Libya, Sudan and Gulf region (37 accounts).2. Job Accountabilities:
• Build and maintain relationship with ELSG clients.
• Provide customer support for customers in regard to products and services.
• Perform regular conferences/meetings with NI clients to discuss clients’ performance and support sales activities.
• Receive all customer requests/complaints and follow-up internally until their delivery/solution.

Cairo, Egypt

• 1. Job Role:
• Technical Support Manager in Acquiring division.
• Maintenance Manager.
• Technical Account Manager.2. Job Accountabilities:
• Manage all point of sale (POS) activities and technical details in the acquiring division, lead technical support engineers.
• Manage maintenance departments (First Line Support - Hardware Repair - Software & Testing - Roll Paper Distribution) activities to ensure that defined objectives are properly attained.

Cairo, Egypt

• 1. Job Role:
• Technical Support Engineer Team Leader in Acquiring division.
• Maintenance Team Leader.
• Technical Account Manager.2. Job Accountabilities:
• Coordinate with POS vendors to design, modify, and implement POS applications.
• Test and debug of POS applications to attain payment provider’s certification.

Cairo, Egypt

• 1. Job Role:
• Senior Technical Support Engineer in Acquiring division.2. Job Accountabilities:
• POS application: manage application upgrades and maintenance, provide full application support.
• System support: monitor and manage system performance and security, operate and maintain servers and running software applications.
• Network support: monitor and handle GSM and GPRS connectivity network, troubleshoot and maintain network problems.

Cairo, Egypt

• 1. Job Role:
• Technical Support Engineer in Acquiring division.2. Job Accountabilities:
• Help and support customers and technicians regarding POS problems.

Diploma Of Electronics And Communication Engineering, College Of Engineering & Technology, Gpa: 3.67/4 (Excellent)

Accomplish pre-master courses. www.aast.edu

Bachelor Of Engineering Degree In Electronics And Communications, College Of Engineering & Technology, Gpa: 3.3/4 (Very Good)

Activities and Societies: College Training Experience: • SysTel “Alcatel”. • PETROBEL Petroleum Company. • Telecom Egypt.Graduation.

High School Diploma, French Language School, 93%

www.lyceehelio.com