. Customer relations. Professional techniques / Production. Team management and cross-departmental responsibilities. Commercial / Sales. Management and administration. Hygiene / Personal safety / Environment

1 - To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.2- To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. To assist in the implementation of a flexible employee base, with the right mix of employees.3- To allocate employees over the Division based on established business levels for that day.4- To assign responsibilities to subordinates and to check their performance daily.5- In the absence of the Front Office Manager, to participate on the hotel's Executive Committee meetings.6-To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner and to refer to FOM if no immediate solution can be found and assure follow up with guests.

• In charge of the Executive floors and premier Lounge of the Hotel • In charge of all the VIP guests at the Hotel and all the foreigner guests • Le club ambassador and trainer for all the Hotel Staff • Replacement for the FOM and in charge of the front office department if required • In Control of the Executive lounge budget and all the amenities of the VIP guests

• In charge of entire Reception shift• Cover all GSA’s duties if required• Ensure follow up of billing instructions.• Ensure adequate staffing at all times.• Ensure perfect staff performance and discipline.• Apply and implement procedures• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel .

• Handling the arrivals and the proceduers of check in and the VIP amenities• working as cashier and making the check out procedures so professionally.• Taking care of the guest comments as we had ( SO CHANCE ) training . • Training as a Shift leader for the Front Desk and Handling the guest requests and complains and the supervising on the the operation of the Reception as check in and check out .