Experienced Senior Customer Service Representative with a demonstrated history of exceeding targets and enhancing customer satisfaction. Currently excelling at Home Centre - Landmark Group in Dubai, managing escalations, resolving issues, and maintaining a high level of customer satisfaction. Recognized for top performance and collaboration, contributing to significant improvements in issue resolution time. Proven success in sales, customer service, and project management.With a background that includes roles at Sutherland Global Services, Jumbo for Electronics, First Trust for Real Estate Investment, and Misr Life Insurance, I bring a wealth of experience and a versatile skill set to any team. I am skilled in customer service, sales, team collaboration, problem resolution, and project management. My commitment to delivering exceptional service and my ability to mentor and support new team members make me a valuable asset to any organization.Passionate about continuous improvement and dedicated to achieving organizational success, I am always eager to embrace new challenges and opportunities.Feel free to connect with me to discuss how I can contribute to your team or organization.