Islam Moustafa Email and Phone Number

• Medical insurance portfolio management.•Develop a plan to gain the satisfaction of our current clients •Training the team of account managers to gain clients satisfaction.Build long-term relationships with existing accounts to retain and grow them.• Acquire new customers end-to-end; from prospecting to close and meet individual and team targets.• Increase revenue and retention rate foraccounts through driving intentional upsell and cross-sell motions tomeet the customers' business objectives. • Demonstrate, deliver, and help unlock product ROI for their customers to help theirbusinesses grow. Identify growth opportunities within theaccount segment/ their book of business.Resolve all customer complaints, requests, and inquiries within the predetermined SLAs.• Drive customer satisfaction, acting as a trusted advisor that contribute effectively totheir success and growth. Align with internal cross-functionalpartners (Customer Success, Product, Marketing, etc.) with frontline insights/customers' needs to design a robust go-to-marketstrategy to nurture and grow our accounts.• Perform other job-related tasks as needed

Build long-term relationships with existing accounts to retain and grow them.• Acquire new customers end-to-end; from prospecting to close and meet individual and team targets.• Increase revenue and retention rate foraccounts through driving intentional upsell and cross-sell motions tomeet the customers' business objectives. • Demonstrate, deliver, and help unlock product ROI for their customers to help theirbusinesses grow. Identify growth opportunities within theaccount segment/ their book of business.Resolve all customer complaints, requests, and inquiries within the predetermined SLAs.• Drive customer satisfaction, acting as a trusted advisor that contribute effectively totheir success and growth. Align with internal cross-functionalpartners (Customer Success, Product, Marketing, etc.) with frontline insights/customers' needs to design a robust go-to-marketstrategy to nurture and grow our accounts.• Perform other job-related tasks as needed.

• Build long-term relationships with existing accounts to retain and grow them.• Acquire new customers end-to-end; from prospecting to close and meet individual and team targets.• Increase revenue and retention rate foraccounts through driving intentional upsell and cross-sell motions tomeet the customers' business objectives. • Demonstrate, deliver, and help unlock product ROI for their customers to help theirbusinesses grow. Identify growth opportunities within theaccount segment/ their book of business.Resolve all customer complaints, requests, and inquiries within the predetermined SLAs.• Drive customer satisfaction, acting as a trusted advisor that contribute effectively totheir success and growth. Align with internal cross-functionalpartners (Customer Success, Product, Marketing, etc.) with frontline insights/customers