Islam Ramadan Email and Phone Number

• Provides general administrative support to an office or group of sales professionals• Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information.• Coordinate between departments.• Responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep.• Communicating with vendors about inventory orders, scheduling employee shifts and training new employees.• Manage all controllable costs with a view to maintaining profitability.• Ensure the store remains clean and presentable at all times.• Prepare and present reports on KPIs.• Create reports and presentations for upper management

• Supports team manager and performs management duties when manageris absent or out of store.• Coordinate between departments.• Manages inventories and stock, including keeping detailed records ofinventory use and sales, and advising management on ordering wherenecessary.• Generates and shares comprehensive and detailed reports about teamperformance, mission-related objectives, and deadlines.• Provides quality customer service, including interacting with customers,answering customer enquiries, and effectively handling customercomplaints.• Maintains up-to-date knowledge of store sales, payment policies andsecurity standards.• Greets customers and helps with product questions, selections, andpurchases including in-store and e-service transactions.• Improves operational efficiencies while managing customers’ requests,store inventory, transactions, new purchase orders and pricing needs.• Opens and closes store independently when needed and prepares nightlybank drop for manager.• Met and exceeded up-sell goals by highlighting target merchandise withstrategic promotional approaches.

Informed clients of policies and procedures. Compiled lists of potential clients to develop and expand book of business.. Documented caller information and Follow-up strategies and provided basic troubleshooting support. Proactively identified solutions for customers experiencing credit issues. Recommended loan approvals and denials based on customer loan application reviews. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Explained very technical financial information to applicants in easy to understand language. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained excellent attendance record, consistently arriving to work on time.

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Educated senior staff on product usage and maintenance. Increased revenue by acquiring new customers and determining needs to offer relevant products.