Islam Samaha Email & Phone Number

United Arab Emirates

Establish productive and professional relationships with key personnel in assigned customer accounts.• Negotiate and close agreements with large customers.• Coordinate sales deals processes between several countries to ensure business growth.• Provide timely and effective solutions aligned with clients’ needs.• Solid customer service attitude with excellent negotiation skills toward clients.• Identify emerging markets and market shifts while being fully aware of new products… Show more Establish productive and professional relationships with key personnel in assigned customer accounts.• Negotiate and close agreements with large customers.• Coordinate sales deals processes between several countries to ensure business growth.• Provide timely and effective solutions aligned with clients’ needs.• Solid customer service attitude with excellent negotiation skills toward clients.• Identify emerging markets and market shifts while being fully aware of new products and competitionstatus. 1| P a g e▪ Property Show less

Egypt

Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget.• Compiled and updated lists of over 75 properties with details regarding location, square footage, features.• Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies.• Guided sellers and buyers in marketing and purchasing property and increasing agency revenue.• Serviced new and existing accounts by planning work schedule to call on existing… Show more Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget.• Compiled and updated lists of over 75 properties with details regarding location, square footage, features.• Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies.• Guided sellers and buyers in marketing and purchasing property and increasing agency revenue.• Serviced new and existing accounts by planning work schedule to call on existing or potential salesoutlets and other trade factors. Show less

Old Airport Road , Next To Porsche Showroom, Doha , Qatar

SNM is one of Al Obeidly Group of companies , SNM is an IT consultancy for all Group sister companies plus other clients.I'm filling as Sr.Sales Account Manager Presenting, promoting and selling products/services using solid arguments to our existing and prospective external customers.My Responsibility:-•Present, promote and sell products/services using solid arguments to existing and prospective customers.•Perform cost-benefit and needs analysis of… Show more SNM is one of Al Obeidly Group of companies , SNM is an IT consultancy for all Group sister companies plus other clients.I'm filling as Sr.Sales Account Manager Presenting, promoting and selling products/services using solid arguments to our existing and prospective external customers.My Responsibility:-•Present, promote and sell products/services using solid arguments to existing and prospective customers.•Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.•Expedite the resolution of customer problems and complaints to maximize satisfaction.•Analyze the territory/market’s potential, track sales and status reports.•Maintain trusting customer relationship with existing and potential client base.•Reach out to customer leads through cold calling.•Preparing various sales reports upon top management requests.•Achieve sales targets and deliverable in a timely manner.•Coordinate sales effort with team members and other departments.•Supply management with reports on customer needs, problems, interests, competitive activities,and potential for new products and services.•Keep abreast of best practices and promotional trends & continuously adapt through feedback.•Preparing company turnover quarters sheets up to date for top management review.•Maintaining company’s invoices file up to date.•Coordinating with supply chain department for purchase orders preparation and initiating the payment requisitions.•Preparing annual forecasting for review by top management.•Initiating the client invoicing process with coordination between Finance team and Collections department approvals cycle.•Coordinating with collections department on pending payments and aiding with clients to release payments when necessary. Show less

Westbay, Doha, Qatar

Westbay , Doha , Qatar

Advances Interactive media Solution Company AIMS) is a Digital solutions organization has two branches ( UAE & Qatar, Oman) , offers a complete digitized solutions through SCALA software (US) among Banking & Governmental & public sectors.My role was summarized as following :-•Boosting the existing revenue streams by making practical recommendations Handling clients inquiries and ensuring their demands are met.•Overseeing placement of adverts in the local media and… Show more Advances Interactive media Solution Company AIMS) is a Digital solutions organization has two branches ( UAE & Qatar, Oman) , offers a complete digitized solutions through SCALA software (US) among Banking & Governmental & public sectors.My role was summarized as following :-•Boosting the existing revenue streams by making practical recommendations Handling clients inquiries and ensuring their demands are met.•Overseeing placement of adverts in the local media and online.•Coming up with ways to boost the account base•Closing several Digital Signage projects locally for different entities (Simi-Governmental - Public)sectors.•Utilized innovative upsell techniques that increased the revenue streams of the firm.•Helped the firm to expand into new markets which led to a broad customer base.•Negotiated and secured various annual contracts of huge amounts.•Reach out to customer leads through cold callingCreating & Developing customer needs for digital signage solutions.•Generating new sales leads and keep maintaining the existing customers retention.•Position the right digital signage solutions to the clients according to their needs.•Promote for SCALA software in Qatar.* Achieving the assigned sales target and go further for overasheivment. Show less

Alexandria Governorate, Egypt

El-Tarek for trade is recognized as the largest car dealer in Egypt, distributing cars for more than 20 brands targeting all over Egypt through a huge retail outlets and well-known external traders.Responsibility:-•Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.•used consultative sales process to match clients with vehicle which suits their needs.•Demonstrated vicheles functionality and… Show more El-Tarek for trade is recognized as the largest car dealer in Egypt, distributing cars for more than 20 brands targeting all over Egypt through a huge retail outlets and well-known external traders.Responsibility:-•Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.•used consultative sales process to match clients with vehicle which suits their needs.•Demonstrated vicheles functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.•Researched new automotive releases to maintain knowledge on new products and trends.•Informed customers on associated dealer services and products such as extended warranties.•Followed up and responded to warm Internet leads and customer questions on vehicle availability, price, and options.•Interviewed prospective customers to identify purchasing needs and articulate vehicles value and benefits. Show less

Egypt

My Role at Etisalat international was as below:-•Supervising a group of customer service teams for an off-shore project (MOBILY KSA).•Taking care of the highest customer level complaints to find the suitable solution for save the customer satisfaction & loyalty.•Tracing a lot of customer service representative calls randomly for keeping the call quality level up.•Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with agents answers.

Bbsa, Basic Business Skills Aquisition, Very Good

Bachelor'S Degree, Accounting, Good