• Managed the end-to-end lifecycle of business application projects, including planning, execution, monitoring, and closing. • Led cross-functional teams to deliver projects on time, within scope, and within budget. • Developed detailed project plans, timelines, and milestones, ensuring alignment with business objectives. • Conducted regular status meetings with stakeholders, providing updates on project progress, risks, and issues. • Implemented risk management strategies to identify, analyze, and mitigate project risks. • Coordinated with vendors and third-party service providers to ensure timely delivery of project components. • Ensured project documentation was complete, current, and stored appropriately. • Utilized project management tools and methodologies (e.g., Agile, Waterfall) to enhance project efficiency and effectiveness. • Facilitated communication and collaboration between business users, IT teams, and other stakeholders.

Working directly with our teams to raise and improve the agility level and helping our Squads and organization adopting the Agile practices and changing the mindset for the rest of the teams. Mentor and Coach our Scrum Masters, Product Owners and Agile teams to enhance the Agile and lean practices. Facilitate learning and development through individuals and team coaching. Support teams in determining the resource allocation to maintain and insure smooth project delivery

Taking end to end ownership and accountability of establishing agile values, methods, principles & practices for the delivery of projects using Kanban or Scrum methodologies.Facilitate discussions and conflict resolution and enable the exploration of alternatives or different approaches & ensure no impact on the delivery of projects.Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum/Kanban related meetings. Coach and mentor team members on agile standards and best practices to ensure consistent best practices are applied across the work streams. Manage stakeholders and vendor interfaces as required for technical delivery and report on project progress & activities

Manage technical teams to ensure delivery of products on time with the required quality.Act as a technology SPOC for chronic problems impacting customers or reporting & guide commercial team through technology. Key accountabilities and decision ownership.n charge of ensuring smooth application of SW life cycle including business analysis, design, Capacity management, Implementation and testing.Manage commercial projects end to end within Technology to ensure smooth delivery of products.Reporting projects progress to Account management SR, supervisor to ensure full alignment for commercial plans with technical plans.Alignment for business owners for projects progress. Control requirements gathering phase & scope control.

Responsible for end-to-end IT services monitoring and quality assurance.Acting as a Technology SPOC with different business entities regarding IT quality and customer experience (Customer Care – Retail).Responsible for the quality of all Vodafone Egypt retail services quality, by managing retail visits, online surveys and dashboards.Communicating IT quality reports and major incidents to upper management.

Responsible to keep a close eye on all Vodafone services to insure company revenue and improve all Business and Services life cycle across Vodafone Egypt with all concerned Departments.Leading different streams across Technology, Commercial and Finance departments to review and ensure there are no gaps that lead to revenue loss/fraud cases.

Managed to work with several Network issues, internet and proxy problems as also trouble shooting with all Windows problems, software and dealing with all communication with the Second line and Third Line of Support in all different users issues (Oracle, Database, Hardware ... ETC), as working with Outlook and Microsoft Exchange server.I was a member in the Account Management Team as we were responsible of the (Accounts, Mailboxes and Distribution Lists) creation and troubleshooting with Network problems between Vodafone-Egypt and all other OPCOs (Vodafone Group).