• Design, Implement and configure Dynatrace solutions on-premises and cloud based.• Build and maintain high technical expertise in Dynatrace solutions.• Ensuring that Dynatrace product can deliver on the customer's requirements.• Design and implement Dynatrace extensions, REST integrations and MobileApp instrumentation to serve customer needs.• Attend to customer requests for information on RFIs and RFPs completion.• Organize a Virtual Product Demo and show the unique value of Dynatrace.• Help and support prospects during the Proof of Concept.• Convince customers with your technical expertise and insights in a final presentation.• Provide pre-sales technical support to clients by identifying the customers’ requirements and designing a commercially viable solution from within Dynatrace products.• Work closely with the sales team in the area of product suitability and service delivery expectations.• Advise on bid / no bid decisions based on technical and commercial considerations.• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers.• Support sales efforts with in-depth product and business knowledge.• Maintain a thorough knowledge of Dynatrace products and service offerings and methodologies.

• Design, Implement and configure Dynatrace solutions on-premises and cloud based.• Build and maintain high technical expertise in Dynatrace solutions.• Ensuring that Dynatrace product can deliver on the customer's requirements.• Design and implement Dynatrace extensions, REST integrations and MobileApp instrumentation to serve customer needs.• Attend to customer requests for information on RFIs and RFPs completion.• Organize a Virtual Product Demo and show the unique value of Dynatrace.• Help and support prospects during the Proof of Concept.• Convince customers with your technical expertise and insights in a final presentation.• Provide pre-sales technical support to clients by identifying the customers’ requirements and designing a commercially viable solution from within Dynatrace products.• Work closely with the sales team in the area of product suitability and service delivery expectations.• Advise on bid / no bid decisions based on technical and commercial considerations.• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers.• Support sales efforts with in-depth product and business knowledge.• Maintain a thorough knowledge of Dynatrace products and service offerings and methodologies.

• Attend to customer requests for information on RFIs and RFPs completion.• Organize a virtual Product Demo and show the unique value of Dynatrace.• Help and support prospects during the proof of concept.• Convince customers with your technical expertise and insights in a final presentation.• Provide pre-sales technical support to clients by identifying the customers’ requirements and designing a commercially viable solution from within Dynatrace products.• Work closely with the sales team in the area of product suitability and service delivery expectations.• Advise on bid / no bid decisions based on technical and commercial considerations.• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers.• Ensuring that Dynatrace product can deliver on the customer's requirements.• Support sales efforts with in-depth product and business knowledge.• Maintain a thorough knowledge of Dynatrace products and service offerings and methodologies

• Projects : Vodafone Egypt, Etisalat Egypt, IScore, ADIB Bank, CIB, Telecom Egypt• Implement Dynatrace solutions : Dynatrace , Appmon, DCRUM.• Provide a training and technical support on Dynatrace solutions.• Creating monitoring dashboards for first line teams and backoffice teams.• Developing a custom plugins to enhance the monitoring solutions.• Fulfilling all requests for the IT Team responsible of Monitoring and Availability for all Systems.• Creating Monthly Reports for all the Monitoring Tools used by customers.• Applying regular Tests, Cases, Queries, and Implementations to our systems.• Implementing Database Queries and Managing tasks on Dynatrace BSM.• Deliver clients change management services for Dynatrace Solutions.• Build and maintain high technical expertise in Dynatrace solutions.• Diagnose client’s issues, recommend and undertake investigative solutions.• Delivering expert level support to clients and to other internal teams as well.• Extraction of all appropriate application’s monitored data to accurately write a professional report for client use.

• Generate and implement Engineering Design Documentation for new network builds or augments pertaining to network layers 1 and 2.• Perform master and detailed core planning and optimization of the optical backbone.• Deployment project plans, Installation coordination, hands-on configuration, testing and trouble shooting of carrier class Softswitch implementations, including integration with data & IP technologies such as: Ethernet and IP routing and switching, media gateways, feature and application servers.• Work closely with the ILEC Transport, IP Network engineering, Switch engineering and Network Operations Center to interconnect carrier connections from the PSTN into Etisalat’s backbone network.• Maintain and update engineering records of the network including network maps, databases and schematics.• Provide expert level technical support to equipment installers and network testers as required.• Provide technical support to sales and sales engineering associates when required.• Understand technical issues and the implications on the business and be able to communicate them with other operating departments within the business.• Develop, provide, and maintain positive communication with vendors for diagnosing and rectifying problems.• Provide assistance with the evaluation of new equipment/vendors.• Perform other duties as requested by supervisors.

outsourced Front Office Engineer (BSS , TX) Etisalat project since September 2012Supervising Etisalat Network/services alarms and escalating the problem.Logging and recording all different kinds of daily received alarms/actions all over the technology equipment “major, critical cases on the SM tool(HP Service Manager) which is reflected daily in the incident reportValidating and following up all actions done by internal “ZTE teams” or external “supplier /subcontractorsAssuring with all involved teams when requested to add any new technology elements after the phase of deploymentPerforming on site support for all interventions done by different teams “internal /external”Following up the creation of TTs for all network incidents.Ensuring the notification of middle & top management by sms or any other method about the business impacting alarms that lead (or might) lead to an outage.

Troubleshooting all problems related to switches and servers (windows server 2003).Handling all the hard technical issues related to military internal and external network.

Installation & Dismantle Nec Microwave links (Mobinil).Installation of Ericsson Microwave links (Vodafone).Training for Installation of Huawei Microwave links (Etisalat).