Farhadul Islam Email & Phone Number

Dhaka, Bangladesh

As a Marketing Service Coordinator at Berger Paint Bangladesh, I am responsible for overseeing the Customer Care portfolio, which includes query management, call center operations, and enhancing website content to improve customer experiences.Key Responsibilities and Achievements:Call Center Leadership: Led a team of 13 agents and one supervisor in the Berger Rong Number (08000-123456) Team. Managed day-to-day updates to align the team with ongoing marketing campaigns. Acted as the central point of contact for query resolution, ensuring efficient and timely responses.Website Content Development: Contributed to enhancing the customer experience by uploading and managing content in the backend of the company website. Ensured that the website provided relevant and engaging information to visitors.Shade Card Digitalization: Played a pivotal role in the digitalization process of the Shade Card, streamlining access to color options for customers and facilitating the decision-making process.Chatbot Implementation: Collaborated on the successful introduction of a Chatbot for Berger's query management channels, enhancing the efficiency of customer inquiries and providing quick solutions.In my role at Berger Paint Bangladesh, I have consistently demonstrated my commitment to improving customer interactions, optimizing processes, and contributing to the company's digital transformation efforts.

Gulshan, Dhaka, Bangladesh

In my transformative journey at Mediabell 360, I entered the realm of digital marketing as an intern, swiftly advancing to the role of Business Developer. Key Responsibilities and Achievements:Query Management for Al-Arafah Islami Bank: [Internship]During my internship, I took charge of query management for Al-Arafah Islami Bank, ensuring timely and accurate responses to client inquiries. This role not only honed my customer service skills but also nurtured robust client relationships.Client Portfolio Management: [Business Developer]Transitioning to the Business Developer role, I had the honor of working with esteemed clients like Al-Arafah Islami Bank, Islamic Wallet, Galco Steel, and iStore. Responsibilities included crafting compelling Facebook creatives, meticulous campaign planning, and the monthly creation of content calendars. Regular reports provided to the Point of Contacts (POCs) offered valuable insights into campaign performance and recommendations for improvement.Pitching and Client Acquisition: [Business Developer]Integral to my role was pitching to potential clients, a process that expanded our client base. Notable pitches included engagements with Berger Paints Bangladesh, Toggi Fun World, Universal Hospital, Galco Steel, AWR, and more. These efforts resulted in securing new contracts and elevating the agency's market presence.Innovative Projects: [Business Developer]Collaborating with the Berger Experience Zone, I spearheaded the planning and execution of a compelling Online Video Campaign (OVC) for their Facebook page. This project highlighted my commitment to infusing creativity and strategic thinking into every initiative.My tenure at Mediabell 360 was defined by a rich array of responsibilities, from client relationship management and campaign planning to pitching and executing innovative projects. These efforts collectively contributed to the agency's growth and the success of our diverse portfolio of clients.