Islam Fakhry Email & Phone Number

Cairo, Egypt

• Responsibilities:
• Led the evaluation and selection of a scalable storage solution (e.g., vSAN, HCI, or Ceph) for a120TB data center upgrade, considering factors like TCO, performance, and manageability.
• Led initiatives to optimize VM performance and resource allocation, including storagemanagement and guest OS customization.
• Monitored and optimized data protection systems for performance and capacity utilization,identifying and resolving potential bottlenecks.
• Implemented secure Veeam Backup & Replication environment with least privilege serviceaccounts for enhanced data protection.
• Implemented a layered security approach using firewalls, endpoint protection, and least privilegeservice accounts for enhanced network and data security.

Egypt

• Responsibilities:
• Designing IT infrastructure architectures: Collaborate with clients to design robust and scalable IT infrastructure architectures, including Microsoft domains, DNS, storage and network stacks, replication, and backup.
• Providing recommendations: Advise clients on IT infrastructure best practices and security concerns, offering valuable insights and recommendations to enhance their systems' performance and resilience.
• Sizing plans and monitoring tools: Develop sizing plans for IT infrastructure, ensuring efficient resource allocation for a large-scale environment with over 300 VMs, diverse DB technologies, and multiple operating.
• Digital transformation unit: Contribute to a dedicated digital transformation unit, conducting full assessment plans encompassing inventorying, diagramming, health checks, and diagnostics for virtualization, compute.
• Office 365 Mail migration: Actively participate in an Office 365 Mail migration project for over 350 users, ensuring a smooth and seamless transition while maintaining data integrity and user productivity.Key.

Cairo, Egypt

• Job Duties:
• Monitored company inventory to keep stock levels and databases updated.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

Cairo, Egypt

• Responsibilities:
• Spearheaded implementation of cutting-edge infrastructure technologies for optimizing system performance and driving operational excellence.
• Prepared comprehensive reports and documentation to facilitate effective communication and knowledge sharing.
• Led a technical support team, providing guidance and oversight for seamless task execution and successful project completion.
• Managed vendor relationships, negotiating contracts and fostering strategic partnerships to meet business needs and drive cost efficiencies.
• Orchestrated the management of storage systems, ensuring high availability and efficient data storage.

Egypt

• Responsibilities:
• Administered and optimized the (VMware) platform by leveraging advanced features such as DRS, HA, FT, vMotion, and Clustering, ensuring scalability, and performance.
• Installed and configured physical/virtual infrastructure components, servers, storage, and networking equipment, to create a robust and efficient IT environment.
• Implemented cutting-edge technologies and solutions to enhance infrastructure capabilities, in both hardware and software, ensuring alignment with industry best practices.
• Collaborated with supporting vendors/partners, actively managing tickets and following up to ensure prompt resolution of issues and maintain smooth operations.
• Orchestrated patching activities for the Windows platform using SCCM, ensuring a secure and up-to-date IT environment.

Cairo Governorate, Egypt

• Key Responsibilities:
• Administered servers and Microsoft infrastructure, ensuring optimal performance and reliability.
• Managed ticketing system and collaborated with vendors/partners to promptly resolve issues.
• Conducted comprehensive training sessions for internal and off-site users, optimizing system maintenance and addressing recurring issues.
• Performed software installations and upgrades to UNIX and Windows operating systems.
• Administered and configured:o Kaspersky Security Center (v10, v11, v12) and Kaspersky Secure Mail Gateway, enhancing network security.o Windows Server operating systems with role features (AD, DNS, DHCP, License.

Cairo Governorate, Egypt

• Job Duties:
• Provided basic end-user troubleshooting and desktop support.
• Assisted with updating technical support best practices for use by team.

Egypt

• Job Duties:
• Provide helpdesk support and resolve problems to the end user.
• Walked user through series of steps to determine problem and implement likely solution.