Islam Fakhry Email & Phone Number

Cairo, Egypt

Responsibilities:•Led the evaluation and selection of a scalable storage solution (e.g., vSAN, HCI, or Ceph) for a120TB data center upgrade, considering factors like TCO, performance, and manageability.•Led initiatives to optimize VM performance and resource allocation, including storagemanagement and guest OS customization.•Monitored and optimized data protection systems for performance and capacity utilization,identifying and resolving potential bottlenecks.•Implemented secure Veeam Backup & Replication environment with least privilege serviceaccounts for enhanced data protection.•Implemented a layered security approach using firewalls, endpoint protection, and least privilegeservice accounts for enhanced network and data security.•Spearheaded a multi-phase IT infrastructure optimization plan, including VM consolidation,network upgrade, and hardware modernization, to enhance efficiency, security, and scalability.

Egypt

Responsibilities:•Designing IT infrastructure architectures: Collaborate with clients to design robust and scalable IT infrastructure architectures, including Microsoft domains, DNS, storage and network stacks, replication, and backup scenarios.•Providing recommendations: Advise clients on IT infrastructure best practices and security concerns, offering valuable insights and recommendations to enhance their systems' performance and resilience.•Sizing plans and monitoring tools: Develop sizing plans for IT infrastructure, ensuring efficient resource allocation for a large-scale environment with over 300 VMs, diverse DB technologies, and multiple operating systems (Windows/Linux). Procure and implement monitoring tools for comprehensive performance tracking and management of enterprise systems, IT service management, ticketing, IT asset management, endpoint management, security, and Active Directory management.•Digital transformation unit: Contribute to a dedicated digital transformation unit, conducting full assessment plans encompassing inventorying, diagramming, health checks, and diagnostics for virtualization, compute power, storage systems, load balancing/HA tools, and networking devices. Provide recommendations and best practices for system configurations and security policies.•Office 365 Mail migration: Actively participate in an Office 365 Mail migration project for over 350 users, ensuring a smooth and seamless transition while maintaining data integrity and user productivity.Key Achievements:•Successfully designed and implemented resilient IT infrastructure architectures for clients, resulting in improved system performance, scalability, and reliability.•Received positive client feedback for providing valuable recommendations and best practices, enhancing their IT infrastructure's security and operational efficiency.

Cairo, Egypt

Job Duties:• Monitored company inventory to keep stock levels and databases updated.• Maintained servers and systems to keep networks fully operational during peak periods.• Patched software and installed new versions to eliminate security problems and protect data.• Collaborated with vendors to locate replacement components and resolve advanced problems.

Cairo, Egypt

Responsibilities:• Spearheaded implementation of cutting-edge infrastructure technologies for optimizing system performance and driving operational excellence.• Prepared comprehensive reports and documentation to facilitate effective communication and knowledge sharing.• Led a technical support team, providing guidance and oversight for seamless task execution and successful project completion.• Managed vendor relationships, negotiating contracts and fostering strategic partnerships to meet business needs and drive cost efficiencies.• Orchestrated the management of storage systems, ensuring high availability and efficient data storage.• Designed and implemented the HP Tape library StoreEver MSL2024, optimizing data backup and archival processes.• Ensured robust and stable connectivity between headquarters and disaster recovery sites using VMware SRM.• Administered backup recovery and replication operations, safeguarding critical data and facilitating quick recovery.• Managed the administration of Kaspersky Secure mail gateway, ensuring secure and reliable email communication.• Oversaw the administration of various RHEL VMs, maintaining system stability and performance.• Managed FortiGate Firewall Devices, implementing robust security measures for network protection.• Assisted in implementing and monitoring AWS cloud services, leveraging scalability and flexibility.Key Projects and Achievements:• Played a key role in the successful full infrastructure migration to HPE Nimble storage dHCI platform, delivering improved performance and scalability.• Led the migration to VMware vSphere platform 7.0, optimizing virtualization capabilities and driving increased efficiency across the infrastructure.

Egypt

Responsibilities:•Administered and optimized the (VMware) platform by leveraging advanced features such as DRS, HA, FT, vMotion, and Clustering, ensuring scalability, and performance.•Installed and configured physical/virtual infrastructure components, servers, storage, and networking equipment, to create a robust and efficient IT environment.•Implemented cutting-edge technologies and solutions to enhance infrastructure capabilities, in both hardware and software, ensuring alignment with industry best practices.•Collaborated with supporting vendors/partners, actively managing tickets and following up to ensure prompt resolution of issues and maintain smooth operations.•Orchestrated patching activities for the Windows platform using SCCM, ensuring a secure and up-to-date IT environment.•Administered Microsoft Exchange (2013-2016), ensuring reliable email communication and efficient collaboration for the organization.•Managed Office 365, handling security policy deployment, license management, and Exchange Online administration to optimize productivity and data security.•Administrated the Citrix environment, including NetScaler VPX (versions 11,12), XenApp, and Storefront (v6.15,7.15), ensuring seamless application delivery and a secure remote access experience.•Configured (PRTG) platform to monitor critical data center devices, providing valuable insights and proactive recommendations to cross-functional teams.Key Projects and Achievements:•Led the successful upgrade of Kaspersky Security Center from version 9 to version 10, enhancing the organization's overall security posture.•Contributed to the implementation of a new SCCM server (version 1910), enabling efficient operating system deployments (OSD) and establishing an effective patch management system.•Played a pivotal role in the deployment and configuration of Citrix NetScaler and XenApp/XenDesktop servers, optimizing application delivery and virtual desktop infrastructure (VDI) capabilities.

Cairo Governorate, Egypt

Key Responsibilities:• Administered servers and Microsoft infrastructure, ensuring optimal performance and reliability.• Managed ticketing system and collaborated with vendors/partners to promptly resolve issues.• Conducted comprehensive training sessions for internal and off-site users, optimizing system maintenance and addressing recurring issues.• Performed software installations and upgrades to UNIX and Windows operating systems.• Administered and configured:o Kaspersky Security Center (v10, v11, v12) and Kaspersky Secure Mail Gateway, enhancing network security.o Windows Server operating systems with role features (AD, DNS, DHCP, License Servers).• Managed Exchange servers (2013, 2016) and SCCM, ensuring smooth email communication and system management.• Delivered Tier 2 and Tier 3 support, swiftly identifying and resolving problems to minimize downtime.• Created patches and solutions to fix bugs in existing operating systems.• Detailed upcoming software upgrades and system sprints to team members.• Mentored employees, offering constructive feedback for performance improvement.Key Projects & Achievements:• Led migration project of Microsoft Exchange Server 2010 to 2016, ensuring seamless transition and minimal disruption to email services.• Implemented and configured user VPN remote access and application delivery via Citrix services, enhancing remote connectivity and accessibility.

Cairo Governorate, Egypt

Job Duties:• Provided basic end-user troubleshooting and desktop support.• Assisted with updating technical support best practices for use by team.

Egypt

Job Duties:• Provide helpdesk support and resolve problems to the end user.• Walked user through series of steps to determine problem and implement likely solution.