Islam Hussein Aly Email & Phone Number

• Manage all Technical operation departments a cross Geidea offices.
• Manage/handle business escalations across all departments related to technical staff.

• Manage the Tech OPS engineers and evaluate performance of staff within the team on an ongoing basis as well as via periodic performance reviews.
• Ensure that Tech OPS engineers provide timely and accurate support on a daily basis and ensure that all individual and team KPIs are met.
• Minimize the amount of time and number of replies needed to troubleshoot issues in Tech OPS engineers through improved documentation, tooling, and training.
• Collaborate with the Helpdesk/ Tech OPS Managers to streamline escalations between call center, L1 and L2, and work with Product and engineering stakeholders to streamline external escalations with these groups.
• regularly monitor the health of the escalations between call center, L1 and L2 and these groups.
• Recruit and train new Tech OPS Engineers and monitor the performance of new hires during the onboarding period.

• Ensure services delivery execution (internal & external).
• Handle all testing activity across Monida group.
• Lead both Integration & Support units.
• Direct engagement with external merchants especially premiums ones (Huawei, OSN, Deezer)
• Have input across overall company KPIs, capacity planning, and revenue streams.

• Analyze revenue trends/users onboarding channels / CPA limits.
• Increase revenues across products and reduce CPA.
• Create an alerting system to control losing revenues or increasing CPA.
• Create the best many modules to have smooth users’ onboarding across products with many acquisition channels.
• Study market trends/mechanisms for similar products and share what is needed to implement class A products.

Cairo Governorate, Egypt

- Contribute to the first MENA Dragon Exist.- Review and Approve all new futures related to our platform and engines- Manage all technical tracks and CRs with the Dev team - Handle escalations - Have an input across overall company KPIs, capacity planning, and revenue streams- Lead both L1 & L2 team, in direct contact with hosting team, SMS gateway team.

Cairo Governorate, Egypt

- Responsible for all TPay engines' health, all applications and databases servers, and connections stability with all our live operators. - Build our own system alerts which detected any revenue loss, acquisition degrading, fraud cases... etc.- Handle any technical/business complaints related to any partners (+33 Mobile Operator, +400 Service provider).

Cairo Governorate, Egypt

- build technical operations & support units from scratch.- define our own template, way to work, analytical dashboards, alerting modules... etc. - setup automated alerts either SQL or AppDynamics to maintain our system reliability.

Cairo Governorate, Egypt

-Technical Team Leader-Have full authority for review and approval any new requirements form customers, attend design review sessions to approve the new changes in system.-Making proposed solutions for technical limitations, enhancements, designing new business processes, fixing bugs, implementing new transactions, also apply performance tuning.