Mahamudul Islam Email & Phone Number

Feni, Bangladesh

• Installing and configuring software and hardware
• Setting up accounts and workstations
• Monitoring performance and maintaining systems according to requirements
• Troubleshooting issues and outages
• Ensuring security through access controls, backups and firewall
• Controlling all kinds of activities of employees.

Dhaka, Bangladesh

• Interacted with teams in Bangladesh to develop a strong understanding of the project and testing
• Used existing tools and techniques to execute test cases performing testing/validation function
• Documented, tracked and escalated issues as appropriate onto our team developers collaboration system
• Monitored performance of products and documented results of testing process
• Participated in discussions and gave opinions about the product's performance
• Ensured accuracy and completeness in the test reports

Dhaka-1000, Bangladesh

• Managed & coached support to employees in a designated territory within a region in order to meet customer Service Level Agreements (SLA).
• Developed employees, promoting teamwork and fostering open & effective communications.
• Worked effectively with other organizations and individuals for better synergies.
• Led the team in installation of software/hardware and configuration. Installation and support of ATM switch server and terminal end maintenance.
• Offered remote support mainly to our financial customers in relation to networking and maintenance including data processing.
• Monitored customer support team.

Dhaka, Bangladesh

• Provided remote support of all ATM over phone or physically attending the call all over Bangladesh
• Prepared & archived technical documentation of different issues
• Analyzed and reconciled the differences in ATM reports

Dhaka, Bangladesh

• Installed, configured ATM software/hardware
• 24 hours support of hardware/software to ATM
• Prepared reports for the onsite support calls

Masters, Digital Investigation And Forensic Computing

Masters In Science, Cyber/Computer Forensics And Counterterrorism

Activities and Societies: mountaineeringDigital Investigation & Forensic Computing

B.Sc In Computer Engineering, Computer Engineering, 3.28

Bachelors in Computer Engineering