Mahamudul Islam Email & Phone Number

Feni, Bangladesh

•Installing and configuring software and hardware•Setting up accounts and workstations•Monitoring performance and maintaining systems according to requirements•Troubleshooting issues and outages•Ensuring security through access controls, backups and firewall•Controlling all kinds of activities of employees.•Managing IT operations with my support team•Designing and managing all activities to create brand equity and customer value and relationship

Dhaka, Bangladesh

• Interacted with teams in Bangladesh to develop a strong understanding of the project and testing • Used existing tools and techniques to execute test cases performing testing/validation function • Documented, tracked and escalated issues as appropriate onto our team developers collaboration system • Monitored performance of products and documented results of testing process• Participated in discussions and gave opinions about the product's performance• Ensured accuracy and completeness in the test reports• Tested mobile applications for performance test

Dhaka-1000, Bangladesh

▪ Managed & coached support to employees in a designated territory within a region in order to meet customer Service Level Agreements (SLA).▪ Developed employees, promoting teamwork and fostering open & effective communications.▪ Worked effectively with other organizations and individuals for better synergies.▪ Led the team in installation of software/hardware and configuration. Installation and support of ATM switch server and terminal end maintenance.▪ Offered remote support mainly to our financial customers in relation to networking and maintenance including data processing.▪ Monitored customer support team.▪ Managed spare parts inventory.▪ Provided total Project management in installation, connectivity & configuration.▪ Resolved clients requests of dispute resolution & supporting clients for reconciliation issues▪ Repaired workshop management covering level-2 repairing, training management which includes ensuring proper training & coaching support to ATM support engineers▪ Provided ATM site preparation management including supervision of ATM site preparation & checking of electrical wiring & power related issues of ATM booths as per the ATM power requirement

Dhaka, Bangladesh

▪ Provided remote support of all ATM over phone or physically attending the call all over Bangladesh▪ Prepared & archived technical documentation of different issues▪ Analyzed and reconciled the differences in ATM reports

Dhaka, Bangladesh

▪ Installed, configured ATM software/hardware▪ 24 hours support of hardware/software to ATM▪ Prepared reports for the onsite support calls

Masters, Digital Investigation And Forensic Computing

Masters In Science, Cyber/Computer Forensics And Counterterrorism

Activities and Societies: mountaineeringDigital Investigation & Forensic Computing

B.Sc In Computer Engineering, Computer Engineering, 3.28

Bachelors in Computer Engineering