Islam Mohamed Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Giza, Al Jizah, Egypt

Al Jizah, Egypt

• Manage a set of companies accounts and maintain excellent relationship with the responsible.• Reconciliations & Settlements for companies and clients.• Process payment & claims on the ERP system.• Making the payment reports & Data analysis.• Resolve Companies complains with high care.• Modify the monthly statement if needed for companies.• Resolves Companies billing problems.• Accurately enter & edit Co. data and other relevant• Information into Co. Profile on CRM as required.• Identifying reasons of delinquency, and communicate them to all related department in order to reconsider the policies .

Cairo, Egypt

- Handles customer inquiries and requests completely and accurately with in call and Emails.-Executing customer requests on the company's system.-Identify customers’ needs, clarify information, research every issue to get the suitable resolution.-Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.-Attend meetings and provide solutions and escalate issues to team leader.-Follow up customers calls where necessary.