Islam Mounir Email and Phone Number

• Responsible for Planning & Executing of all projects (Portfolio & Non-portfolio) in Automation Area.• Working with the teams of Production, Maintenance, GPSC, Local & Global Suppliers & Technical center team to achieve all ME targets in the project.

• Manage more than 400 Laptop and Desktop.• Responsible for ensuring servers and devices are securely patched and no vulnerabilities by using (EPO Mcafee server -BigFix console).• Support Industrial Software (SAP – GISP – GEPICS – NGFTT – AS400 – GPMC).• Support PBX Telephony System (Siemens HiPath 4000).• Support and troubleshooting Siemens/Unify IP Phones.• Good knowledge about ITSM (IT service management) & ITAM (IT asset management).• Manage IP address assignments… Show more • Manage more than 400 Laptop and Desktop.• Responsible for ensuring servers and devices are securely patched and no vulnerabilities by using (EPO Mcafee server -BigFix console).• Support Industrial Software (SAP – GISP – GEPICS – NGFTT – AS400 – GPMC).• Support PBX Telephony System (Siemens HiPath 4000).• Support and troubleshooting Siemens/Unify IP Phones.• Good knowledge about ITSM (IT service management) & ITAM (IT asset management).• Manage IP address assignments within the Site.• Implementing new Printers and installing badge print and pool print system.\• Responsible for WAN monitoring, troubleshooting and upgrade with ISPs (EFM-Microwave).• Good knowledge about WAN & security technologies (SDWAN – CTP ).• Participating in the forecasted budged locally for the yearly IT projects.• Manage and coordinate all IT purchases and maintenance agreements with local and global purchasing teams. Show less

• Responsible for troubleshooting customer complaints, solving problems to reach the customers satisfaction level.• Act as a first line of support to Etisalat UAE users’ inquiries (Technical/Billing).• Coordinate with customers to assist them with any questions or issues arising from their use (Internet/TV) and relative hardware.

• Provide support to ensure the availability of the communication network.• Responsible for performing installation, operation and maintenance of Hardware/software.• Daily monitoring of WAN connection traffics.• Maintain Active Directory DNS, DHCP, infrastructure.• Perform and monitor server backups.• Provide direct technical support to end users’ problems related to network, PCs, operating systems, internet, email, office applications and mobile mail, this includes… Show more • Provide support to ensure the availability of the communication network.• Responsible for performing installation, operation and maintenance of Hardware/software.• Daily monitoring of WAN connection traffics.• Maintain Active Directory DNS, DHCP, infrastructure.• Perform and monitor server backups.• Provide direct technical support to end users’ problems related to network, PCs, operating systems, internet, email, office applications and mobile mail, this includes installation, troubleshooting and maintenance.• Give MS office course for beginners.▪ Additional tasks • Make maps by Photoshop that show the customers their project.• Update the company website by Joomla.• Design Logo, Banner, Brochure, Light box and Roll up.• In addition to any other tasks assigned by the director. Show less

Km 28, Alex Cairo Desert Rd., 2Nd Industrial Zone,Abou Rawash, Giza,Egypt)Company Industry: Automotive Job Role: Safety Identify the hazardous areas and implement corrective action, implement the safety training for the employees, fire fitting system, first aid, OSHA, Environmental Control. OHSAS 18001 Occupational Health and Safety Management Systems. Ensure that safe working practices are implemented at all times. Provide support to facilities in hazarder's… Show more Km 28, Alex Cairo Desert Rd., 2Nd Industrial Zone,Abou Rawash, Giza,Egypt)Company Industry: Automotive Job Role: Safety Identify the hazardous areas and implement corrective action, implement the safety training for the employees, fire fitting system, first aid, OSHA, Environmental Control. OHSAS 18001 Occupational Health and Safety Management Systems. Ensure that safe working practices are implemented at all times. Provide support to facilities in hazarder's identifications.Safety and health specialist certified from NIOSH. Show less