Islam Shawky Email & Phone Number

Saudi Arabia

Jeddah, Makkah, Saudi Arabia

• Client Relationship Management: Building and maintaining strong relationships with key accounts to ensure satisfaction and long-term collaboration. • Strategic Growth: Developing and implementing strategic plans to drive growth and achieve sales targets within the region. • Market Analysis: Conducting thorough market research and analysis to identify opportunities and trends that align with our business objectives. • Cross-Functional Collaboration: Working closely with various departments, including marketing, product development, and customer service, to deliver tailored solutions that meet client needs. • Performance Monitoring: Tracking and analyzing key performance indicators (KPIs) to measure success and adjust strategies as needed. • Negotiation and Contracts: Leading negotiations and managing contracts to ensure mutually beneficial agreements.

Saudi Arabia

• Develop and implement comprehensive regional sales plans to achieve business objectives. • Conduct sales reports and analyze data to identify areas for improvement and growth. • Enhance overall sales performance through strategic planning and effective management. • Recruit, hire, and train sales employees to build a high-performing regional sales team. • Report on regional sales results, providing insights and recommendations for optimization. • Establish sales objectives and key performance indicators (KPIs) for the region. • Manage and allocate regional sales budgets efficiently to maximize ROI. • Lead and motivate the sales team, fostering a collaborative and results-driven environment. • Resolve customer complaints promptly, ensuring high levels of customer satisfaction. • Prepare annual budgets in alignment with organizational goals and financial targets. • Plan and execute promotional activities to increase brand visibility and drive sales. • Provide sales training and coaching to team members for continuous skill development. • Analyze sales data to identify trends, opportunities, and potential areas of improvement. • Proactively discover opportunities for business growth within the region. • Evaluate store performances against established metrics, making data-driven decisions. • Forecast quarterly and annual profits, contributing to financial planning and strategy. • Drive new business development initiatives to expand market presence. • Organize training programs for new staff to ensure a smooth onboarding process. • Oversee the day-to-day activities of the sales staff, providing guidance and support.

Saudi Arabia

• Manage the development of business plans and strategies by a sales department per sales channel (TT-WS-MT)• Analyze and survey sales territories to make proper adjustments where necessary• Oversee the interviewing, hiring, and training of sales staff• Ensure sales personnel adhere to company policies, rules, and regulation• Assign sales territories and quota to sales units and representatives• Develop and implement standards for productivity, customer service, and quality of service• Conduct sales forecast to determine company financial objectives and target market for a product/service• Prepare and submit annual budgets to company executives for approval• Visit existing and potential clients to offer products/services and to elaborate onproduct features• Contact customers via cold calls, emails, and arranged meetings to secure salesdeals and contract• Build and maintain a good working relationship with clients to create anatmosphere that fosters sales• Monitor the performance of sales employees and provide the necessary guidanceto improve efficiency• Motivate and support sales teams to achieve set goals/targets• Organize conference calls/meetings during which sales activities are discussedand appropriate decisions taken• Present periodic reports to company directors on sales operations• Analyze and interpret sales records and customer accounts• Carry out research to identify new sales opportunities.

Riyadh, Riyadh Region, Saudi Arabia

• Manage daily operations of the branch office to meet business goals.• Supervise and guide a team of professionals to maximize revenue.• Develop a safe and positive work environment for staff.• Ensure customer satisfaction by delivering timely and quality services.• Develop strong working relationships with potential clients for new business opportunities within the assigned area.• Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability.• Develop business plans for optimal use of resources and time.• Assist in interviewing, recruiting, and training staff.• Develop marketing plans to achieve sales targets and increase brand visibility within the assigned area.• Perform market research to study consumer behavior, latest trends and competitor activity.• Organize regular meetings with management to discuss business updates, issues and opportunities.• Train staff on daily responsibilities, brand promotion, and customer service activities.• Evaluate employee performance and develop individual development plans.• Evaluate existing business procedures and recommend improvements.• Address customer issues and queries in an accurate and timely manner.

Al-Riyadh Governorate, Saudi Arabia

• Sales Objective Attainment: Successfully managed key accounts, consistently meeting or surpassing salesobjectives, leading to a remarkable 10% revenue increase through new product ranges, promotionalinitiatives, and new product launches.• Client Trust and Retention: Established and maintained trust relationships with a portfolio of major clients,ensuring a substantial 95% client retention rate and preventing them from seeking alternatives.• In-Depth Customer Needs Analysis: Acquired a profound understanding of key customer needs andrequirements through detailed analysis, leading to a substantial 20% increase in personalized serviceofferings.• Tailored Client Solution Proposals: Expanded relationships with existing customers by consistently proposingsolutions aligned with their objectives, resulting in a remarkable 15% growth in upsell and cross-sellopportunities.• Timely and Accurate Product Delivery: Ensured timely and precise delivery of products and services tocustomers, achieving an outstanding 98% on-time delivery rate.• Streamlined Communication Facilitation: Acted as the central point of communication between key customersand internal teams, reducing response times and enhancing service efficiency by 20%.• Efficient Issue Resolution and Trust Maintenance: Successfully resolved customer issues and complaints,maintaining trust and an impressive 90% customer satisfaction rating.• Generation of New Sales Opportunities: Played an integral role in generating new sales opportunities,resulting in a substantial 12% increase in new business accounts that evolved into long-lasting relationships.• Thorough Progress Reporting: Prepared and delivered regular progress reports and forecasts to both internaland external stakeholders, utilizing key account metrics to enable well-informed decision-making andcontribute to a remarkable 10% improvement in strategic alignment.