Islam Wahdan Email & Phone Number

Cairo, Cairo Governorate, EG

Giza, Egypt

• Responsibilities
• Market Analysis: Conducting in-depth market research to identify EMV, Market Coverage, trends, opportunities, and customer needs within the HORECA segment.
• Team Management: Leading and mentoring a sales team, services team, and technician, setting targets, providing coaching, and monitoring performance.
• Inventory Management: Oversee and manage finished goods and dispensers inventories, including forecasting and ETAs with procurements team, assessing potential clients with sales team, and coordinating ongoing orders.
• Product and Service Enhancement: Propose recommendations for product and service improvements to enhance the portfolio and meet market demands.
• Key Account Management: Build and maintain strong relationships with key accounts through regular visits and engagement to improve client retention.

Cairo, Egypt

• Responsibilities
• Expertise Development: Enhance and share advanced knowledge of wash processes and related technologies.
• Team Management: Manage the team in Sharm El-Sheikh and Hurghada, ensuring effective support and collaboration with local application teams to achieve operational excellence.
• Market Development: Actively collaborate with regional sales managers to identify and target new market opportunities and customers, aligning efforts with the regional growth strategy to drive business expansion.
• Reporting: Prepare and deliver comprehensive reports on the laundry department’s performance to higher management, providing insights and recommendations for continuous improvement.
• Innovation and Solutions: Develop and implement new laundry solutions and concepts, fostering a collaborative team environment to enhance innovation and efficiency.

Cairo, Egypt

• Responsibilities
• Market Analysis & Customer Targeting: Identified and targeted potential customers in the hospitality industry based on an in-depth understanding of water treatment needs.
• Product Expertise & Technical Consultation: Developed deep product knowledge and provided expert technical advice, offering tailored water treatment solutions.
• Sales & Relationship Management: Led the sales process from identifying opportunities to closing deals, while building a strong customer relationships.
• Proposal & Contract Management: Created customized proposals and negotiated profitable contracts with hospitality clients.
• Sales Forecasting & Team Collaboration: Accurately forecasted sales trends and collaborated with cross-functional teams to achieve sales targets.Achievements

Cairo, Egypt

• Responsibilities
• Customer Support: Providing technical assistance and support to clients, addressing their inquiries and concerns.
• Field Service Reports: Documenting service activities, generating reports, and sharing findings with the team and client.
• Conducted technical chemical tests on-site to ensure the system is working properly, such as: pH, TDS, Turbidity, Conductivity, Total Alkalinity, Total Hardness, Chlorine Residual, and Iron Residual.
• Aware of the operation of various systems like: steam boiler, chilled water, cooling towers, and swimming pools.Achievements
• Increased customer satisfaction and drove new business growth by delivering outstanding water treatment services.

Cairo, Egypt

• Responsibilities
• Water Quality Analysis: Conducting chemical and microbiological tests on water samples to determine the presence and levels of contaminants, such as bacteria, viruses, heavy metals, chemicals, and organic matter.
• Quality Control: Ensuring that treated water meets regulatory standards and complies with quality guidelines.
• Data Analysis and Reporting: Collecting, analyzing, and interpreting data to generate reports on water quality and treatment performance.
• Equipment Maintenance: Calibrating and maintaining laboratory equipment to ensure accurate results.Achievements
• Successfully prepared for and achieved ISO 17025 certification by implementing quality control measures, documenting procedures, ensuring data integrity, and conducting internal audits, leading to enhanced laboratory.