Career Summary: • Working as Sr. Desktop Support Analyst at the University of Pennsylvania Health System, Philadelphia, PA & have 8 years of working experience in the field of IT service, Internal Support, Cyber Security, System Admin, Server Maintenance, Troubleshooting, Network & Security System area. • A result-oriented IT professional, driven by the desire to excel in business by utilizing new concepts, Technology, & automation initiatives along with expertise in IT infrastructure planning & development • Established track record of managing diversified teams & projects, with good communication, rapport building with stakeholders & interpersonal skills which increase revenues, & profitability.• Demonstrated Confirmed expertise in surpassing goals, attaining corporate objectives, and exceeding customer expectations in highly competitive industries & expert in Process Development, IT Hardware & Software Installation, Testing, IT configuration & IT Performance Evaluation related issues. Proficiencies:• IT & Security Management • Network Design & Implementation• Advance troubleshooting• Endpoint Security • Cyber Security • System Admin • Strategic & Tactical Planning• Creative thinking • Server Maintenance • Stakeholder Management • Project Management • Team Management Active Directory users & organizational management | Virtual storage | Group policy management | File access and share permission | Print management | Network access policy | Distributed file system management | Security appliance managementSoftware Development:HTML5 | CSS3 | Bootstrap | PHP | JavaScript & JQuery | Software testing techniques (black box, white box, gray box, and test case) | Software development methodologies (agile, iterative, etc.)
Listed skills include Modeling And Simulation, Active Directory, Jquery, Css And Bootstrap, and 15 others.