Isma A. Email & Phone Number

Isma A. is a Senior IT Support Specialist at Coursera. Colleagues describe her as "I am pleased to offer my wholehearted recommendation for Isma Azad, whose exceptional skills, energy, and dedication have made a profound impact on every project she’s been a part of. As a highly accomplished and forward-thinking ITSM innovator, Isma consistently demonstrates her ability to blend deep technical expertise with a visionary mindset. Isma stands out not only for her innovative approach but also for her thoughtfulness and collaborative spirit. She is a natural leader who takes initiative in driving projects forward, ensuring that objectives are not only met but exceeded. Her ability to anticipate challenges and provide insightful solutions has been a key factor in the success of numerous initiatives. A true team player, Isma excels at building strong relationships within cross-functional teams. She fosters an environment where open communication and collaboration thrive, and her consistent support inspires confidence in everyone she works with. Her energy and passion for her work are contagious, motivating those around her to deliver their best. Her insights into IT Service Management (ITSM) have helped shape new strategies that improve efficiency and enhance service delivery. Whether leading a project or contributing as a key member of a team, Isma’s bright and analytical mind ensures that every challenge is met with a thoughtful, solution-oriented approach. In summary, Isma Azad is a dynamic, reliable, and strategic professional who consistently demonstrates excellence. I have no doubt that she will continue to make significant contributions wherever she goes."