Ismael Robles Email & Phone Number

Tempe, Arizona, United States

• Provided on-the-spot technical support for ADP products including payroll, benefits, time & attendance, APIs, and excel reporting. • Helped clients with product hardware, software, and operating system issues via inbound call and internal ticketing queue. Supported ADP product upgrades, maintenance, and diagnostics.• Recognized as 2023 Year-End MVP and consecutive 2022 + 2023 Year-End Next Level Champion for exceptional technical service performance, holding thecurrent record for most inbound calls resolved in a single day within ADP Technical Services.• Resolved an average of 50+ technical support tickets per day with a 95% customer satisfaction rate, utilizing troubleshooting tools and remote access software to address issues efficiently

Gilbert, Arizona, United States

• Managing setup, installation, and troubleshooting for Windows computer hardware.• Securing information systems security via firewall filtering rules to protect user and client information training users on OTP token usage.• Administering scheduled data backups, application/operating system patches, and driver updates as necessary.• Partner with industry-leading companies to advise customers regarding forms and transactions, elevate customer experiences by providing unmatchedcustomer service, and utilizing extensive knowledge of real-estate climates to better service borrower/lender/seller needs.• Bank of America | Wells Fargo | Discover | Chase | Loan Depot | PennyMac | US Bank | Pentagon Federal Credit Union.• Provided in-house IT support and notary signing services for major financial institutions including Bank of America, Wells Fargo, Discover, Chase, Loan Depot,PennyMac, US Bank, and Pentagon Federal Credit Union, achieving a 98% accuracy rate in loan documentation and reducing processing time by 25%.• Provided comprehensive IT support, resolving more than 95% of user issues on the first call, utilizing remote desktop software and ticketing systems to enhance productivity and user satisfaction.

Arizona, United States

• Verified and accurately entered details of 1000s of incoming shipments on purchase orders intointernal company logs to ensure accurate tracking of inventory. Visually inspected materials fordamage, quantity, description-matches, part numbers, serial numbers, condition codes, etc. perFederal Aviation Administration (FAA) regulations and Infinity Trading Solutions (ITS) approvedinternal procedures• Team Lead, oversaw and trained 7-man team in physical teardown operations for airframes,engines, fleet retirement projects, and government requisitioned sections for Airbus and Boeingaircraft types. Increased company supply chain returns by millions of dollars and consistentlyenriching partner retention scores, government contract renegotiations, and investor payouts

Tempe, Arizona, United States

• Managed 8 employees supervised daily operations, scheduled shifts, and customer catering •Lead by example, empathy-first style of leadership resulted in a hyper-productivecustomer-service team that won the company’s “Excellent Customer Service Award” ona weekly basis voted by patrons

Gilbert, Arizona, United States

• Coordinated with Store Manager, lead team of 4 in daily store progressions: cycle-countedinventory, reviewed purchase orders for department needs, scheduled contracted personnel,oversaw bi-weekly dock-receiving strategies, created weekly inventory reports for future supplychain solutions

Tucson, Arizona, United States

It Support

- Technical support: installing & configuring computer hardware, software, and networks - Computer networking: standard protocols.

Associate Of Arts - Aa, Psychology

Activities and Societies: Dean's List for Academic Excellence Year 1 + 2

High School Diploma, 9-12

Activities and Societies: Tri-Sport Athlete: Volleyball, Basketball, Football Carlos Valencia Award Recipient Presidential Award Recipient.