Ismael Salgado Email and Phone Number

Serve as Support Associate for the Charlotte Executive Leadership Council (CELC) and Beyond Open Small Business Grant Program.

Provide direct administrative and calendar support to the Executive Director of CELC to include meeting coordination, materials preparation, documentation & set upAssist in tracking of key metrics and maintain current dashboard, including FFTC and CELC company commitmentsSupport CELC Working Teams, including membership roster management, meeting summaries, speaker confirmations and meeting logistics

Researched and navigated Workday and ServiceNow systems to resolve or transfer internal inquiries submitted from Walmart stores and offices regarding Workday softwareSurpassed daily quota of 4 cases completed per hourSimplified and clarified notes from cases escalated by frontline Tier I agents to ensure the best resolutionAchieved a 201% productivity rate for completed cases for the 2021 fiscal yearPrimary Tier II caseworker for annual evaluation inquiries for 2021 fiscal year across all Walmart locationsUtilized Spanish with Spanish-Speaking callers, chats and translation tasksAssisted with the COVID-19 tracking and vaccine verification projects Promoted to Tier II agent after 6 months of working as a permanent associateOffered permanent status from Robert Half Temporary role after 11 months of working remotelySide-jacked with new hires to train on best research practices and case completionSupported largest rollout in Workday company historyProactively communicated with leadership to resolve complex inquiries

Researched, answered and assisted associate and candidate general inquiries regarding questions about Workday HR database Created cases on ServiceNow database detailing situation, probing questions and actions taken to assist or resolve caller's issueUtilized Spanish with Spanish-Speaking callersCompleted 40 inquiries regarding Workday troubleshooting issues dailyCommunicated with leadership on difficult inquiries to provide a timely case resolution

Captained an admissions team of 20 associates that welcomed up to 2,500 guests in a dayCommunicated with Guest Sales, Facilities, Custodial, Exhibits and Marketing Departments to achieve maximum level of operation based on verbal feedback from guests and employeesDeciphered guests’ interests and enthusiastically tailored recommendations on how to best explore the museum Trained new hires on cash handling and guest services proceduresProactively created and implemented school group check-in procedures to manage busy days with easeResearched and recorded a script on Cuban music in English and Spanish for Cuba exhibit Organized daily group schedule using Microsoft ExcelCounted vault money and submitted daily cash deposit balance 3 to 5 times a week

Collaborated on a tightly motivated team of four leadership members Organized over 1,300 media files and photos for marketing effortsGuided two hires into owning their roles as counselors

Closed 36 sales representing and selling products in public for clients Hello Fresh and The Nature ConservancyGained pitching experience by adapting talking points to customer’s interests and valuesGuided and motivated new hires in learning sales skills to use in the field

Reviewed and edited 200 camper reports written by counselors for parents about their child’s experienceMaintained contact with parents over the phone regarding any well-being, disciplinary or other specific issues regarding their child. Coached six counselors on setting and meeting weekly goals for 21st century skills such as creativity Advised the division’s counselors on how to come up with plans and solutions to issues such as homesickness, cabin dynamics and nightly rituals. Examined and filed weekly notes from counselors about cabin’s well being for six cabins a termPlanned and executed eight division nights/afternoons and four overnights, events meant to involve all of the division's campersContributed to day-to-day tasks such as daily meetings, setting up for events, night duty and wake-up calls.

Took photos and videos at WFUSB eventsSorted through over 10,000 photos in over 150 albums and selected the best ones to use for future marketing projectsRecorded notes on each photo album Researched topics relevant to updating and expanding the visibility of WFUSB in the digital age Edited two promotional videosRecorded in detail the findings of research projects Wrote web content used on the WFUSB websiteParticipated in weekly meetings

Officiated intramural flag football, Ultimate Frisbee, basketball, and softball freshman yearPromoted to supervisor and oversaw intramural games to ensure safety and provided first aid when necessary during two 2-3 hour shifts a week for flag football, volleyball, basketball, Ultimate Frisbee and softball sophomore and junior yearAttended weekly supervisor meetings providing and receiving feedback about officials, equipment and other issuesAdjusted Wake Forest Intramural rulebook to better emulate USA Ultimate Frisbee rules and trained Ultimate Frisbee officials using a chalkboard presentationAwarded the Leo Ellison Services Award for outstanding service for the Intramural Club Sports Department