Ismael Silva Email & Phone Number

Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul, Brasil

► Spearheaded the coordination of commercial, pedagogical, financial, and operational teams, fostering seamless integration and driving high performance across departments.► Streamlined administrative operations to empower effective learning environments for educational activities.► Delivered strategic consulting to the Board, implementing and analyzing key performance indicators (KPIs) to significantly contribute to the school's growth and efficiency.► Championed the creation and support of new educational products and personalized learning paths, fueling innovation and expanding the institution's educational portfolio.► Secured strategic partnerships and diversified revenue streams by negotiating with private and public sector companies for the acquisition of the school's products.► Conducted in-depth feasibility analyses prior to new product development and project execution, ensuring predictable revenue and sustainable growth.► Led successful recruitment and selection processes, guaranteeing the hiring of talent aligned with the institution's culture and needs.► Provided ongoing support for virtual learning environments, including tools like Moodle, Zoom, and Vimeo.

Pelotas, Rio Grande Do Sul, Brasil

► Architected the development and implementation of sales strategies and client prospecting, driving a significant increase in enrollments and revenue in the region.► Delivered comprehensive educational management, including curriculum matrix analysis for regulatory compliance and optimization of internship and academic processes.► Empowered the student support team to excel in consultative sales and student retention through personalized support strategies.► Led the tutoring team, providing ongoing administrative and pedagogical support to cultivate an effective and motivating learning environment.► Leveraged operational performance indicators to systematically analyze city center performance, identify improvement opportunities, and achieve established goals.► Streamlined HR department operations, including hiring processes, vacation management, and periodic exams to ensure adherence to labor regulations.► Built a high-performing team through strategic recruitment and selection processes aligned with the organizational culture and needs of the center.► Ensured the effectiveness of virtual learning environments (LMS) by providing ongoing support for both remote and in-person learning platforms.

Pelotas, Rio Grande Do Sul, Brasil

► Personal Development: ▪ I provide coaching, educational mentoring, and relational development programs to help individuals unlock their full potential and build key skills.► Organizational Development: I partner with organizations to optimize resources and achieve strategic goals through services like:▪ Financial Analysis & Optimization: Identify areas for resource optimization and ensure financial sustainability.▪ Operational Efficiency Transformation: Improve process efficiency and reduce costs through process mapping.▪ Leadership & Team Development: Foster a thriving organizational culture by strengthening leadership and team dynamics, promoting continuous professional growth.▪ Market Expansion & Revenue Growth: Conduct business analysis and prospecting to identify market opportunities for expansion and revenue increase.

Pelotas E Região, Brasil

► Leveraged data analysis (quantitative & qualitative) to identify areas for improvement, implementing operational changes that optimized employee performance.► Managed and analyzed key performance indicators (KPIs) for growth projects, leading to process innovation, increased resource efficiency, and exceeding planned outcomes.► Developed new staff and provided ongoing professional development for instructors, introducing new tools and teaching methodologies to enhance pedagogical practices.► Led a high-performing educational team, optimizing work schedules and class structures to improve time utilization and employee well-being.► Architected the recruitment and selection process for administrative and educational staff, conducting interviews and behavioral assessments to ensure alignment with the institution's values and cultural fit.► Onboarded new employees through a comprehensive process map, familiarizing them with company goals and maximizing their potential by streamlining their integration.► Empowered the team through training on integrated management systems (ERP, CRM, Electronic Point Management), fostering efficiency and seamless integration across all institutional processes.

Pelotas E Região, Brasil

► Empowered youth, adults, and participants in social inclusion projects through engaging vocational training, fostering learning and community integration.► Developed cutting-edge courses, lectures, corporate training programs, and personalized learning paths, staying ahead of market trends and adapting to the specific needs of sector entrepreneurs and their employees.► Delivered impactful corporate training and professional development courses in a variety of in-demand areas, including:▪ Sales (customer service and sales techniques)▪ Business (entrepreneurship, innovation, and creative problem-solving)▪ Communication and public speaking skills▪ People Management (leadership development, team building, fostering employee engagement, and talent retention strategies)▪ Project Management (workflow optimization and process mapping).

Pelotas

► Spearheaded the technical team, driving operational efficiency and fostering continuous competency development.► Orchestrated the customer service team, prioritizing exceptional service standards and unwavering customer satisfaction.► Masterminded logistical processes for operations beyond Rio Grande do Sul, ensuring adherence to deadlines and achieving cost optimization.

Pelotas E Região, Brasil

- Empowered students across elementary, middle, and high school by leading them in the exploration of new technologies applied to education.

Pós, Gestão De Pessoas: Carreiras, Liderança E Coaching

Mba, Gestão Estratégica De Negócios

Pós, Engenharia De Produção

Bacharel, Ciência Da Computação