Ismaele El Swaky Email & Phone Number

Modena, It

Bologna

Modena, Italia

1) Management of top clients in the Retail, Utilities, Banking, Telco, and Credit sectors.2) Main point of contact to facilitate client onboarding processes.3) Collaboration with clients to design the best customer experience for purchased products.4) Encouraging product adoption, increasing their value for the client, and ensuring customer satisfaction.

Modena

1) Upselling and cross-selling to existing clients.2) Managing direct sales.3) Managing sales through partners

Modena, Italia

Modena, Italia

1) Ensures high levels of customer satisfaction through quality service (Service Review, KPI monitoring)2) Coordinates and plans service activities to ensure they are completed on time and within budget3) Provides technical support and advice to customers and internal staff4) Leads and coordinates the service team, assigning tasks and responsibilities and providing necessary support and training5) Identifies and resolves operational and technical problems, ensuring a quick and effective solution

Modena

1) Managing and coordinating the service desk team, assigning tasks, and monitoring performance2) Ensuring support requests are logged, categorized, and assigned correctly to the appropriate technicians3) Coordinating with other departments or external vendors to resolve issues requiring specific expertise or additional support4) Monitoring service desk performance metrics

Modena, Italia

1) Technical and Regulatory Consulting2) Pre-sales and Post-sales Support3) Quality and Security Management4) Certification and Regulatory Compliance

Modena, Italia

1) Production Monitoring2) First level support analisys3) Legal Archiving provisioning4) Managing multitenant Saas Platform

Modena, Italia

Voci dal b(r)anco , la redazione interscolastica che cura quindicinalmente una pagina della Gazzetta di Modena ed il giornale on-line. Il progetto, che ha ormai nove anni, nasce da una collaborazione tra Assessorato all'istruzione del Comune di Modena e Gazzetta di Modena ed ha coinvolto ormai centinaia di ragazzi che si sono misurati nelle vesti di giornalisti che parlano al pubblico vasto dei lettori di un quotidiano

Modena, Italia

Laurea In Storia Contemporanea, Storia, 107/110

Activities and Societies: Ufficio stampa presso BUK 2012, Ufficio stampa presso FCE 2012Tesi: Archivistca 2.0: dagli archivi cartacei alla.

Laurea, Storia Contemporanea

Diploma, Accounting & Informatics, 74/100

Activities and Societies: Rappresentante d'Istituto, Componente dell' Organo di Garanzia, Collegio Studenti, Membro del Consiglio.