I’m Ismael Gomez Jr., a seasoned IT professional based in Los Angeles with a strong background in technical support and systems management. My career spans over eight years, during which I have developed a robust skill set in desktop support, product support, and high-level technical troubleshooting. Currently, I serve as a Desktop Analyst II at Capgemini with The Walt Disney Company, where I lead a team of technicians, oversee system upgrades, and ensure top-notch service delivery while maintaining compliance with industry standards.Prior to my current role, I was a Product Support Analyst at Cast & Crew, where I provided crucial support for accounting software and managed databases, ensuring seamless operations for studio accountants. My career began at Apple, where I worked as a Genius and Senior Advisor. This role honed my abilities in diagnosing complex technical issues, mentoring peers, and delivering exceptional customer service.I hold a Bachelor of Arts in Communication Studies from California State University, Northridge, which has bolstered my ability to communicate technical information clearly and effectively. I am Apple Certified in both iOS and macOS technologies and proficient in a range of tools including Active Directory, ServiceNow, and Google Workspace.I am passionate about technology and committed to providing outstanding support and solutions. Whether leading a team, managing systems, or resolving intricate technical issues, I strive to deliver excellence and foster a collaborative, efficient work environment.