Ismael Gonzalez Email & Phone Number

Riverside, California, United States

Provides accurate, sensitive and confidential information, and timely resolutions to complex and/or escalated matters through multiple channels (phone, chat, case management tool, etc.) for UC employees, former employees and vendors relating to benefits, payroll, and/or HR issues. Applies appropriate resolution assessment methodology (investigate and research), utilizes knowledge management tools, educate employees, former employees and vendors on self- service tools, policies and procedures and determines the appropriate course of action or escalation for emerging issues.

Riverside, California, United States

Manages high-volume phone and online tool supply orders from individuals and businesses nationwide through a customer experience software program made by ReadyMode. Generates a consistent four-day, weekly average of $4,390 in new revenue from sales orders involving various tools and labor equipment from manufacturers such as DeWalt, Stanley, Black + Decker, Craftsman, Milwaukee Tool, among others. Facilitates and assists many ongoing customer experience relationships while troubleshooting any support concerns that usually arise from technical, logistical, or service issues in a timely and positive manner.

Riverside

Producer and host of "Martian Transmission", a weekly showcase of eclectic music with a sci-fi bend. Listen live at 88.3FM KUCR and at kucr.org! Managed the general use and development of new online capabilities for the podcast with an emphasis in social media marketing. Assisted with the upload of each edited episode to Anchor (and other corresponding podcast hosting platforms) while also designing advertising content packages for social media.Supervised all public relations concerns for the production by communicating to potential guests and listeners, and scheduling recording appointments with interested parties.

Riverside

Facilitates assistance to the general manager and associate directors in daily operations and administration of the KUCR radio station and it's staff. Oversees the development and organization of non-commercial university and community events with team-based collaborations. Assists in the production and curation of public service announcements, station identifications, music and interview programs, graphic designs, and literary publications using various mediums and technologies. Manages the operation of clerical responsibilities, board engineering, public and university relations.

Riverside, Ca

Engaged customers using Best Buy certifications and selling skills to drive profitable growth and achieve team/individual goals. Applied the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience.

Riverside, Ca

Held responsibilities for meeting customers’ technology needs with Apple products/services by providing them with relevant and memorable Apple product demonstrations. Maintained profitability by achieving revenue, margin, and operational targets with other employees.

Riverside, California

Provided fast, accurate, and friendly processing for all transactions at Checkout, Customer Service and Store Pickup while providing knowledgeable solutions to customers. Developed strong relationships with customers while becoming a trusted adviser and partner in making technology more functional in their lives is key to my position. Also utilized all relevant sales tools to drive profitable growth, exceed department goals, and personal milestones.

Moreno Valley, Ca

As a project leader and fellow, I am spearheading the evaluation efforts on my college campus involved in a major research and data collection project, the results of which will impact the student mental health movement and research conducted by the RAND corporation.

Moreno Valley College, Outreach Department

Assisted MVC employees in providing support and mentoring to incoming and transfer students in preparation for the new semester, while additionally organizing First Year Experience Summer Bridge community building activities and Transition to Success workshops. Gave short presentations on available campus resources and became peer support during registration. Administered and collected overall program assessments.

Moreno Valley College, Stem Center

Served and assisted professors in their classes where a large portion of students statistically experience academic difficulty. I was responsible to organize and schedule weekly supplemental instruction sessions, which were structured for processing class material and answering questions generated by the students. I also determined the most difficult information from the course lecture and facilitated discussion among SI participants with success model learning strategies within the sessions.

Bachelor Of Business Administration - Bba, Business Administration

Associate Of Arts - Aa, Social & Behavioral Studies, Administration & Computer Systems

Activities and Societies: Club President & Student Government Representative - Active Minds Chapter (Jun. 2016 - Feb. 2017) Club Member.

High School Diploma, General Studies

Activities and Societies: Yearbook Club, Track & Field