Ismael Martinez Email & Phone Number

Madrid, Es

Getafe, Comunidad De Madrid, España

Accountable for ensuring the definition, integration and development of the strategic roadmaps for the improvement and transformation of Airbus Business Capabilities and corresponding digital technologies:- Creating strategic roadmaps encompassing all levels of the Airbus Enterprise Architecture Framework- Aligning key stakeholders, such as Digital, Programmes and Functions on the trajectory of the roadmap- Ensuring that the roadmaps are easily accessible, well known by stakeholders and with clear status at every point in time.- Propose the priorities for in-depth measurements of the as-is status related to the performance of Airbus Business Capabilities- Reflect the continuous evolution of the Digital Portfolio in terms of trajectory updates or proposals for re-orientation

Getafe, Comunidad De Madrid, España

Accountable for providing best-in-class PLM Proximity Support services Airbus Worldwide by delivering optimized value to business: - Plans, implements and manages solution provision. Manages the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs).- Owns Risk and Problem Management processes for the service, ensuring that mitigation action plan is implemented to secure the business continuity.- Contributes to the domain strategy by the development of the maintenance budget together with business/finance organisations, securing the financial targets. Provides advice at Senior Management level for decision making.- Negotiates contracts with the various business domains or customers and in alignment with the Domain Managers.

Within the scope of Design Solutions, my mission is to deliver obsolescence projects within time, scope, cost and quality objectives and to customer satisfaction. Manage project stakeholder relationships as well as customer expectation and requirements. • Achieve project objectives (time, scope, cost, quality) to customer satisfaction in compliance withinternal and external rules and regulations.• Define, implement and drive a project team/organization all along the project phases, includingpeople coming from other functions (matrix organizations).• Ensure effective integration of lessons learnt.• Ensure active risk and opportunity and contract (internal or external) management.• Ensure effective management of partners and suppliers.

Accountable for the Functional & Data support Service Operation in Airbus España. Service Manager for three streams supporting the develop process in A-E: PLM Accessibility, DataBase Operations/Data Management and Product Data Exchange. The main accountabilities for this position are:- Ensure the confidentiality and security of design data by controlled access to applications in DEVELOP- Ensure the availability of design data across different databases and data formats - Ensure the data integrity (completeness and correctness from an IT perspective) of the data after any data conversion or other data operation.- Ensure data availability and data integrity as well as strict overall process adherence for generating the Definition Dossier, aircraft configuration and equipment data.- Ensure Data Exchange across all Airbus and Extended Enterprise sites and ensure the integrity of this foreign data

Operations Manager in an outsourcing project for Bergé y Cía. Main responsible at operations level of an offshore Service Desk based in Argentina and an on-site support external provider (offices countrywide). Involved in the due diligence stage and planning of the adopt, adapt and transform phases towards an ITIL based model.

Service Desk Outsourcing Project for Eli Lilly & Company in Europe, Middle East and Africa. Multilingual 24x7 Virtual Service Desk implementation ensuring consistent processes for all of the regions adapting ITIL standards to the client's particular needs. Multinational team based in Madrid and Krakow.Responsible for defining and coordinating all necessary actions to improve Incident, Problem, Knowledge and Change Management processes and Team Management to ensure processes consistency and meet medium/long term SLA expectations. Hand over opportunities analyses for the Service Desk (Shift-Left). Project plan development for the Shift-Left.

Service Desk Outsourcing Project for Eli Lilly & Company in Europe, Middle East and Africa. Multilingual 24x7 Virtual Service Desk implementation ensuring consistent processes for all of the regions adapting ITIL standards to the client's particular needs. Multinational team based in Madrid and Krakow.- Responsible for managing two Service Desk teams (Spanish and Turkish) composed of 16 people and during two months managing a third team (Italian one) composed of another 12 people: organising staff scheduling and rota, performance management, annual performance review, staff training control and career path definition, call handling monitoring, regular reporting to the client and SDM, ensuring meeting agreed SLAs, regular meetings with the client, preparing the service for supporting new systems and applications, composing and analysing customer satisfaction surveys.- Incident, Problem and Knowledge Management: participate in the implementation of tasks for each process and the creation of a working practices.- Reporting: Proactive Development of tools adapted to the applications of the client (Remedy, Nortel Symposium). Compile necessary data to show the service performance, the trending analysis (necessary for Incident and Problem Management) and the service monitoring. ODBC connections to Sybase (Nortel Symposium) and Remedy databases via Excel developments.

Tier 2 technical support to the infrastructure (telecomms, servers, conferences, PCs) in the different business areas.