Ismael Yulis San Juan Email & Phone Number

Chile

Santiago, Santiago Metropolitan, Chile

Santiago, Santiago Metropolitan, Chile

• Robotic Process Automation Solution Support, Banco de Chile
• Analysis of processes execution, to ensure their correct operation and identify possible points for improvement.
• Implement corrective changes, due to defects or changes in related systems.
• Identify, design and develop evolutionary changes, in scope of the continuous improvement process.
• Provide follow-up to support tickets, generated by the Bank.

Santiago Province, Chile

Robotic Process Automation ProjectsAgreeing the project scope, managing the client satisfaction, modeling the processes in IBM BlueworksLive and coding the solutions:Banking process optimization, Banco de Chile: + Swift OPR and Speed Transfer processesFinancial process optimization, ENAP: + Bank Conciliation, between bank accounts and SAP + Electronic.

Santiago Province, Chile

Accelerated Value Program Banco de Chile/ Banco Estado + Member of the premium support team, responsible of maximize the uptime of different production platforms + Perform of preventive and corrective platform helthchecks + Coordinate the installation of iFix and FixPacks to improve the platforms stability

Santiago Province, Chile

Local ProjectsSupport of the project manager activities for: + Social Listener MVP, Banco de Chile, Project implemented by the Bluemix Garage Team (USA), managing the client satisfaction, identifying, scalating and resolving any detected problem / issue + Marketing Campaign, Banco de Chile, supporting the offshore team during requirement gathering + Price.

Santiago Province, Chile

BlueMix Local Banco de Crédito e inversiones + Define and oversees the activity plan, ensuring its fulfillment in form and time + Coordinate deployment of the solution with three offshore teams (US & Ireland) + Reviewer of the solution architecture with the local team, finding improvement points and adjusting it to accomplish new client requirements +.

Santiago, Chile

BPM Project - Plataforma Regional de Crédito + Development Team Manager, define and oversees the activity plan, ensuring its fulfillment in form and time. Mitigate the identified problems and guarantee the quality of the solution + Responsible of generate the components promotion strategy to the certification and production environments, in order to meet.

Santiago, Chile

BPM Project - Plataforma regional de Crédito Banco ITAÚ + BPM Development Team Leader and functional solution reference + Senior Process Consultant, defining design and implementation criteria, validating and building integration services, implementing BPM customs reports and ensuring optimal performance + Reviewer of proper use of BPM/BPMN standards and.

Santiago, Chile

Engineering Project - Transbank, Credit Cards brands Administrator + Enablement of productive infrastructure, in charge of coordinate different suppliers for acquisition, installation, configuration and certification of: machines, communication devices, links and storage + Check of Business Continuity Management documentation and DRP, defined under.

Santiago Province, Chile

Business Process Management Area + Define the area strategy, customer portfolio, business forecast and internal procedures + Trainer of the technical and commercial areas in BPM Solutions + BPM solutions proposals technical advisor + Senior Business Process Consultant, performing requirement gathering and implementation of the solutions

Santiago, Chile

Administration of production platform - Transbank, Credit Cards brands Administrator + Responsible of maximize Webpay service uptime (national online payment system) + Contingence Management, analyze ongoing tasks to mitigate potential problems + Team leader of experts on: - IBM Power 7 795, IBM AIX 6.1 Servers and HP 3PAR Storage - IBM WebSphere MQ.

Santiago Province, Chile

Documents Management & Digitalization - Rey Banano del Pacífico (Reybanpac), flagship company of Favorita Fruit Holding (Guayaquil, Ecuador) + Ensure the implementations quality and manage customer satisfaction + Support and suggest continuous process improvement + Define and model the supplier payment and warehousing business processes, in IBM FileNet P8.

Santiago, Chile

BPM Waiver Request System Process optimization - CSAV Shipping + Define and oversees the project plan, managing activities, issues and potential risks + Review and improve functional specification documents and test plans + Ensure the implementations quality and customer satisfaction + Define, model and implement the Waiver business process (demurrage.

Santiago, Chile

BPM Process Automation Software Factory - Banco de Chile + Follow up and improve engineering internal processes according to CMMi V, to ensure the quality of the Software Factory developments + Define and obtain required information for internal metrics and Customer reports + Install, configure and support project management Tools (Rational ClearCase.

Santiago, Chile

BPM Process automation Software Factory - Banco de Chile + Analyze, design and model the Factoring business process, using IBM Lombardi and IBM BlueWorks + Solution Developer, building business process definition, process activities, roles/participants, process data, coaches, business rules, KPI`s/Metrics/SLA`s and process reports and instances data.

Temuco, Chile

Tech Support, Chilean biometric project (CORFO Innova) “Desarrollo nacional de algoritmos que faciliten la utilización de soluciones de biometría en Chile”.- State of Art on Biometric Identification Systems based on Fingerprints and on Image Processing methods.- Design and Implementation of Fingerprint Enrollment Interface according to ANSI/INCITS.

Msc In Computer Science, Quantitative Models And Methods

Activities and Societies: Design and Implement a new Fingerprint Recognition System Minutia Extractor Algorithm, that improves.

Semi – Intensive Plus English Program, Advanced Level

Course Level Completed: Advanced.

Computer Engineer, Computer Science

English

350 hour Intermediate English for Global Services Program.

Education record