Ismaiel Hemdan Email & Phone Number

دبي الإمارات العربية المتحدة

Achieve the predetermined quantitative sales targets for different products and services.Assist customers in selecting the most suitable telecom products and services based on their specific requirements.Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.Establishes and develops effective working relationships with key internal and external customers. Provide exceptional customer service by engaging with customers and addressing their inquiries and concerns regarding telecom products and services.Handle customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.Collaborate with other team members to ensure a seamless customer experience and contribute to the achievement of sales targets.Maintain a clean and organized work environment, including product displays and store appearance.Adhere to all policies and procedures, including Retail Sales and company- specific policies and procedures.Manage various types of payments, including cash and credit cards, while consistently following the agreed policies and procedures.

دبي الإمارات العربية المتحدة

• Answer professionally and provide information about products and services and respond to all customer inquiries / complaints via phone, email, chat, face-to-face interaction or through any of the available channels.• Follow up with customers to ensure their queries are resolved and submitted.• Processing of various government-related tasks, MOFA tasks, MOHRE tasks, visa processing, labor contracts, work permits, company registration, and licensing.• Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.• Escalating inquiries to respective departments or supervisor as & when needed.

دبي الإمارات العربية المتحدة

• Giving a training lecture on labor law for new or renewed workers.• Providing assistance and advice on all legal matters, Review and audit agreements and contracts.

الغربية مصر

• Developing appropriate and alternative plans to achieve monthly and annual target ( RPM / KPI ).• Development and Implementation of a business plan and sales strategy for the market that ensures attainment of company sales, goals and profitability.• Completing employee requests, customers’ requests that require intervention of team leader and resolve them complaints and concerns to achieve CST satisfaction ( TNPS ).• Schedule meetings during the month either inside the Store or via zoom app to explain and discus this plans to achieve staff / store target and how to increase store transactions (TRX).• Prepare briefing before the start of the shift and send all information via mails and WhatsApp.• Responsible for receiving parcels from shipping companies and verifying from its health and safety through system and its boxes.• Validating the contracts for employees and customers, reviewing them daily and sending them to the company's specialized center twice a month.• Reviewing and counting the cash in the safe on a daily basis, ensuring its compliance through the system and sending it to the company’s bank account once a week.• Creating appropriate and rotation schedule in a variable way for employees and monitoring them during work and during start / end of them shifts.• Train the new commers oral and practical and monitoring them in shadowing times.• Put exams every month to check all agent’s info and report via mail and schedule one to one meetings.• Schedule special meetings to improve handling, sales, technical and attitude skills.

الغربية مصر

• Attend conferences to understand industry trends.• Contacting existing and new customers to explain the advantages of buying company’s products or services.• Communicating with customers before and after sale.• Handling customer requests, resolve them complains in 1st visit to achieve TNPS.• Achieving the monthly / annually target ( RPM / KPI ) and accomplishing the tasks that assigned to me from my direct manager.

القاهرة مصر

• Handling a huge number of incoming customer calls and calling them back in case of call failure.• Activating the internet service on the router’s devices.• Solving all technical problems that customer face in internet service.• Provide expert answers to all customer requests ( product, policies ).• Handle customers complaints and escalate to concerned parties.• Resolving complaints and communicating solutions to customers and Follow-up until complaint closure.• Promoted to be delegation of my team leader so I support and follow up our team in his meeting times / days off and after finishing his shift.• Training all new commers and shadow beside them to check the quality of calls, attitude with customers, check all info they have so I can evaluate and provide by more.• Monitoring all agents calls as quality assurance then report via mail.