Ismail Chalil Email & Phone Number

Bengaluru Area, India

Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.Conducted target market research to scope out industry competition and identify advantageous trends.Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.Generated 20% increase in client accounts through implementation of effective market strategies. Interviewed, supervised and motivated staff members to achieve optimal productivity.Spearheaded change management and strategic turnaround for company during significant restructuring, including reducing employees to cut losses.

Bengaluru Area, India

Learning Consultant for Manipal Global Education, C2x, Learning Route, Perhance TechnologiesDelivered several programs at top MNCs across India. Handled training assignments across the spectrum of key industries from lower level to managerial level. Ability to quickly connect & build rapport with participants across all ages.Interactive, fun & engaging activities, role plays, group discussion to improve learning & retention.Average rating of 4.75 on all workshops/trainings delivered.Leveraging internationally proven methodologies to design, develop & deliver successful programsRecent Assignments~ Providing consultative performance improvement training to the middle management team of a software development company.~ Developed/delivered training to ensure knowledge acquired translated to knowledge applied/practiced resulting in a positive impact to the ‘bottom line’~ Conceptualized needs & gaps analysis & implemented an annualized training calendar which aided in improving the employee engagement score by 20% and reduce employee turnover by 3%.~ Conducted 2-day strategic planning program for the leadership team of a staffing solutions provider. ~ Facilitated in creating compelling and inspiring goals to deliver superior performance results

Bengaluru, Karnataka, India

Having shouldered responsibilities from front line sales to business management, training delivery, content development and human resources. Performed role as a corporate trainer for numerous clients associated with company. Designing and delivering training on topics like Leadership skills, first time manager programs, motivation skills, coaching, conference calls, customer service. Trained students of leading colleges in Bangalore and Karnataka on campus to corporate program.As a soft skills trainer worked with SME on various topics ranging from team building, communication, etiquette, presentation skills, time management, email writing. Worked as learning Consultant for many training companies across India. As a corporate trainer or soft skills trainer building rapport with the participants is essential for learning, this continues to be an area of strength.

Bangalore

Identifying training needs. Developing content as per the TNACustomization of modulesDelivery of training that will groom employees for the next step of their career path

Bangalore

Delivered Basic & Advanced (including Macros/VBA) training for one of India's leading distance education institution.

Belgaum

Mapping out training plans and schedules, designing and developing training programs leading University in Karnataka. Choosing appropriate training methods, modules as per career stream. Delivery of the moduleFeedback assessment for the multiple trainers associated in the project.

Bengaluru Area, India

Leading US General Insurance Client Handling a team of 90+ people across multiple locations.  Reported to the AVP (Assistant Vice President) and accountable for the entire operations including loss and profit accountability.  Liaison between Unit head, employees, clients to ensure proper lines of communication critical in address problems and issues requiring immediate attention and resolve. Negotiate with clients for new lines of business that can be performed at various locations across the globe. Collaborate with the Technology team to ensure tools to enhance the customer experience.  Skilled at interviewing, hiring, training and evaluating employee and aligning them based on their skills. Leading US Based Bank Managed team of 160+ associates including 10 supervisors and 4 team leaders Analyzes trends ( budget / expenses etc), future applications in related areas. Ensure compliance of both internal and external governance. Engaged sups/quality & training along with other Team leads for effective Performance Management. Identifies training needs for process executives and ensure training implementation for the specific process in order to ensure competency development across domain, operations and behavioral.Developed strong relations with company associates, reducing turnover.Established operational objectives and work plans and delegated assignments to subordinate managers.Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.Developed project management roadmap to define project objectives, timelines and milestones.

Bangalore

Providing from basic Salesforce implementation to advance level support for Salesforce customization. Helping clients get Salesforce working in the way which is required & resolving the complicated issues and getting the desired result.• Requirement gathering Documenting client requirements • Developing and defining project roadmaps• Liaising with managers & stakeholders• Providing insight on customisation & third party applications that should be incorporated in the solution• Documenting the solution for client approval• Providing insight and requirements for the Development team• Platform customisations (Applications, Tabs, Objects, Fields, Page Layouts, etc.)• Generate & publish scheduled reports, dashboards

Education record

Bachelor Of Science - Bs, Computer Science