Charismatic & persuasive Professional with over 5 years’ experience in IT Management, Operation, Digital Transformation, Change Management, Process Automation, Process Improvement, Mobility Solutions, Project Management, Operational , IT Infrastructure, IT Security and Technical Support, and Sales. Demonstrated ability to deliver & manage multiple concurrent projects. Well-organized, quality-minded and skilled in leading development ofSummary of QualificationsPersonable and knowledgeable IT support technician with over5years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer , my objective is to strengthenthe company’s applications and system features, develop scriptsand codes, and configure servers and maintain networks toreinforce the company’s technical performance. Part of thisobjective is to develop tools needed for effective database setup,ensure that Linux environment is performing at its optimum level,manage system backups and provide infrastructure support. To beable to fulfill this, I will utilize the knowledge and expertise I havegained in my over two years experience as Linux Administratorsuch as Linux scripting, firewalling and IDS software. With thissaid, I am confident that this objective is possibleExperienced, enthusiastic I.T. Analyst offering fourplusyears experience and Master's coursework in Information Technology. Demonstrated success in installing, configuring, and troubleshooting LAN's, Windows environment, and Apple products.Over5+ year's Help Desk / Desktop Support including analyzing,designing, installing, maintaining, and repairing hardware,software, peripherals, and networks. Proven customer serviceskills, detail orientated, self-directed, and results driven. Skilled incommunicating highly technical information to both technical and non-technical personnel