Ismail Kamel Email & Phone Number

Operational Risk Department

Maadi, Cairo, Egypt

* Dealing with VIP customers

Grand Hyatt Hotel, Sharm Elseikh

* . Analyze the reports of observations and recommending changes to major complicated complaints if required. * Ensure the proper settlement by considering the complexity, requirements, and nature of a complaint. * Maintain the collaboration with manger for the preparation of customer service’s annual service delivery program. * Prepare the reports such as billing report and the payment and collection report. * Staffing and commissioning of the new centers of Customer Service properly when needed.

Naama Bay, Sarm Elsheikh

* Supervise the investigation of complex complaints of the customers. * resolve the issues such as those relating service or rates in connection with the offered product or service * take part in the sales related activities and rendering administrative support to all activities of sales like processing customer’s orders, keeping sales statistics, supplying product information, supplying price quotations, and related activities

* Responsible for answering customer’s inquiries and building up customer loyalty. * Respond to customer requests in a professional & timely manner. * Delegate customer service issues to Customer Solution Specialist and follow up pending issues. * Coordinate with the Compliance Department and assist in implementing all the bank and the Central Bank rules and regulations. * Train the new comers and support them with the information they may need. * perform services for customers such as ordering bank cards * initiate and open new accounts

* National ranking # 9 * winner of St Petersburg (Russia) International squash tournament November 2009 * Third place in PRO squash international 04-06 Jun 2010 St Petersburg , Russia * Runner up St Petersburg White Night squash July 2010

Egypt, Russia And Ukraine

* Squash trainer in Maadi club since 2006 till present * Trainer of / Amr Khaled Khalifa , world junior champion 2010 , world ranking # 53 * Trainer of/ Osama khaled khalifa , winner of Dutch junior open 2011 boys under 19 * Camp with the Egyptian women team before they win the world team championship 2008 under the supervision of head coach Mohamed Medhat * Camp with the Ukrainian national team from the first of April till 21 of April 2012 in Kiev

* perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency * record all transactions promptly, accurately and in compliance with bank procedures * balance currency, cash and checks in cash drawer at end of each shift * answer inquiries regarding checking and savings accounts and other bank related products * attempt to resolve issues and problems with customer's accounts * explain, advise on and promote bank products and services to customers

Master Of Business Administration (Mba), International Business

Bachelor'S Degree, Finance And Financial Management Services, Very Good

High School Diploma