Ismail Saidi Email and Phone Number

• Provide data delivery to French Client providing them with updated data such as name and address to assist with their telephone and mailing campaign.• Work with internal and external clients to understand their marketing/Technical needs that underlie their applications.• Create, edit and maintain the content and accuracy of the data documentation.• Identify problems related to data or process and provide proper notice immediately for resolution.• Work with data providers on arrangements for the delivery of data streams and information about the data.

• Provide international support including French speaking countries• Resolve a number of cases per day with complexity ranging low to critical.• Log cases and respond to customer support requests by phone, e-mail, web interface and remote connections.• Analyse and resolve customer cases, issues, discrepancies and queries through to the resolution.• Provide client with root cause analysis to mitigate against any future reoccurrence. • Ensure all work is carried out and documented in accordance with required standards, methods and procedures.• Ensured that cases are responded to and investigated in a timely manner and meeting Service Level Agreement requirements (SLA).• Contribution to Knowledge Base of customer and application related issues.• Conducted weekly and monthly conference calls and meetings with customers.• Performed manual application and functional testing. • Recreate customer issues on a test platform to help identify, understand and resolve the issue.• Developing workaround and enhancements.• Database backup, data archiving and purging.• Database manipulation of large warehouse data

(Sandwich year student placement)• First line Product support for the customers from the European region through phone and email using customer Management Software (CRM) called Siebel to create and update request for help from customers. • Installation of Cadence software on training computers.