Md Ismail Hossain Email & Phone Number

Have more then 3 years experience in customer service, operation management and leadership Also working for company's sales and business development as a operation team captain, commando and as a Mentor.As a Team Captain/Mentorship role• Monitoring employee’s productivity, Audit calls and provide feedback sessions.• Trained total 6 Induction batch for the process and helped to launched them.• Identify TNI and Trained existing employee for their skills development.• Prepare and submit error free KPI report to the management.• Achieved top KPI rank in consecutive 9 month as a Mentor• Got promotion and salary implement from the company.• Handle 3 LOB at a time (Outbound, Inbound and Premium)• Excellency in MS Excel, Email Writing and Google Sheet.• Audit inbound/outbound calls of support team and give constructive feedback.• Take weekly conference and meeting for improving sales. As a Customer Service Officer- • Quality Champ of GP Runtastic CSAT Competition of Oct and Nov’22.• Selected as commando for provide best quality service.• Handled high value customer and convince them by patience and quality service.• Can satisfy a dissatisfied customer with good manner and behavior.Customer service representative with 3+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, and several other customer after sale service solutions. Very organized and meticulous with organizing customer interaction logs.Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data. Managing large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutions .Determines requirements by working with customers.Maintains call center database by entering information.

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  National University | Bangladesh

  Business Statistics