Ismail Bukhari Email and Phone Number

Contracted as a Business Analyst to support PPL's technology department, focusing on bridging the gap between business stakeholders and the technology team. Played a pivotal role in gathering and translating business requirements into artefacts that enabled the design and build of PPL’s systems.Key Responsibilities:Maintained strong relationships with stakeholders and external suppliers, ensuring clear communication and understanding of business needs and priorities.Collaborated closely with business users to understand current and future business systems needs, developing a prioritised roadmap for system enhancements.Elicited and documented detailed business requirements, translating them into functional specifications, use cases, and user stories to facilitate technical development.Worked closely with the test team to map requirements to testing, developed and executed functional test plans, and collaborated with stakeholders in the UAT phase to ensure solutions met business needs.Supported the evaluation of new technologies, packaged software, and third-party suppliers, assisting the business with change management implementation.Assisted project managers in determining project scope, costs, and timescales, ensuring the successful execution of project responsibilities.

Spearheading Business Analysis activities in the implementation of various digital transformation projects.Key Responsibilities:• Facilitating business activity and project solution workshops with key stakeholders to define and gain buy-in on the solutions that meet the project’s vision and objectives.• Conducting informed consultation sessions with stakeholders, including interviews and requirements workshops to elicit, analyse, and document requirements using Business Requirement Documents (BRDs).• Researching business needs and evaluating business processes via well-orchestrated GAP Analysis, identifying improvement opportunities, and leveraging BPMN 2.0 to develop AS-IS and TO-BE process models.• Communicating business requirements as User Stories with Acceptance Criteria and Use Cases, helping to define the functional and non-functional specifications for development actions.• Jointly performing product backlog refinement, estimation, and prioritisation with the Product Owner, helping to make informed decisions in ensuring the availability of a pipeline of prioritised work.• Overseeing the design of user-centred interfaces with developers and UI/UX designers, making UX-guided decisions to enhance the creation of functional wireframes, mock-ups, and working prototypes optimised for multiple devices.• Contributing to solutioning and defect resolution by defining testing requirements and plans for each deliverable and supporting the QA team in performing functional and operational user acceptance testing (UAT).• Directing and influencing stakeholders towards project success by providing detailed reports and facilitating end-to-end communication through Sprint planning, Scrum reviews, Retrospective reviews, and Iteration sessions.

Key Responsibilities:• Facilitated brainstorming sessions, workshops, site visits, user observations, and interviews with business stakeholders, capturing high-level requirements and documenting them as functional and non-functional specifications.• Utilised BPMN 2.0 to develop Process Flows, and UML based methods to create entity Relationship Diagrams / sequence diagrams and analysed them to create AS IS and TO BE scenarios. • Owned the creation of Business Requirements Document (BRD), Use Case Specifications, Functional Specification Document (FSD), Systems Design Specification (SDS) and Systems Requirements Specification (SRS) documents.• Collaborated with User Experience Designer and Developers in the definition of customer journeys and the production of wireframes and prototypes.• Partnered with the PO in establishing and developing the project’s Definition of Ready (DoR) and Definition of Done (DoD) and elaborated User Stories, ensuring alignment with the DoR and DoD.• Delivered insights that influenced data-driven decision-making by creating data maps to gain an understanding of the mechanism of data between systems and identify data transformations, trends, and patterns.• Served as the end-user advocate in defining technical solutions, prioritising business requirements, and resolving conflicts in prioritisation using a detailed Requirement Traceability Matrix (RTM).• Influenced quality assurance activities by preparing and executing test scripts, scenarios, and cases to coordinate all aspects of functional testing, regression testing, and User Acceptance Testing (UAT).• Successfully coordinated and performed in-depth post-implementation operations, including end-user reviews, capturing lessons learned, and reporting on benefit realisation.

Key Responsibilities:• Conducted thorough analysis of financial data across the business to determine current financial performance and performed gap analysis to identify potential areas for improvement within financial systems.• Produced user stories to describe the functionality of systems from the perspective of the end-user, helping to ensure that the financial systems met the requirements and expectations of stakeholders.• Accurately evaluated and translated complex business requirements into design documents for presentation to the Finance Systems Reporting team, enabling them to create relevant reports to meet stakeholders' needs.• Expertly utilised UML diagrams and application system specifications to provide detailed technical documentation to the development team, facilitating effective implementation of solutions.• Partnered with the Finance Systems Projects Specialist to report on project progress and provide regular updates on development status.• Supported in defining and planning User Acceptance Testing (UAT) to ensure systems were tested comprehensively and met user requirements.• Successfully analysed investment appraisal using Accounting Rate of Return (ARR), Net Present Value (NPV), and Internal Rate of Return (IRR), resulting in a 15% increase in return on investment (ROI) for the organisation