Responsibilities:• Manage and maintain the strategic planning process, Coordinate the development and implementation of plans to support the strategic vision and direction established by management.• Provide plans & assist in identifying appropriate strategic partners to drive various growth initiatives.• Communicate and discuss the department’s guidelines and procedures with employees to ensure responsibilities, authorities, and accountabilities are defined.• Direct and oversee the activities of FM Strategy & Business Development Department, aiming at identifying, analyzing, and recommending specific business opportunities for the profitable growth and diversification of FM services offered to clients.• Maintain excellent records and relevant contract documentation in the support of tenders and re-bids.• Organizes and runs regular General Assembly meetings with residents across the organization on different projects.• Able to gain the required knowledge to understand the business services and competition offerings based on research and business intelligence background.• Able to build a strong and successful relationship with key clients to stay abreast and develop effective solutions against their needs• Direct the design, planning, construction, and maintenance of assets facilities, and properties.• Coordinated with the Client Relations department in providing regular report analysis of CX • Aid and support all departments to roll-out digital transformational changes across the business entity.• Developed and implemented sustainable business practices and strategies.• Directed in planning the ongoing direction and strategy for consumer incentives (loyalty program).• Managed the implementation of strategic business plans, with a special focus on sustaining the business.• Directed a team from across the company to develop an action plan for achieving corporate sustainability goals and collect carbon footprint data prior participating in COP27.

• Responsible for business development activities including approaching new clients through different sectors and industries,• Create business opportunities within the Saudi market & abroad.• Develop marketing tools and executing marketing research projects.• Implement key research projects.• Handle various projects that include Customer Satisfaction, Usage & Attitude research, Consumer Profiting /Segmentation, Brand Health, Vendor, / Employee satisfaction, Concept Testing, Benchmarking Practices, Market Assessment, channel practices, Competitive Intelligence, etc.

• Decide on specific industries to be surveyed as per the client’s needs.• Communicating with clients to understand and document the business objectives.• Proposal writing including costing of all research phases.• Working closely with different accounts managers in all stages of the research.• Able to train and brief the research team on all objectives and methodology.• Selecting the most appropriate research methodology and techniques.• Design qualitative and quantitative research plans for the research.• Design research questionnaires, moderator guides, and translation.• Able to moderate focus groups and in-depth interviews with business executives and high management levels.• Responsible for achieving a yearly revenue target from the total business volume conducted by the unit and which is reviewed on monthly basis by the board of the group.• A Board member for 3 years, attending board of directors quarterly meetings and participate in organizational strategic decision making

Responsibilities: Managing Anti-counterfeit intelligence & field investigation activities conducted by well-trained and experienced investigators 7 days a week on both retail outlet facilities and warehouse operations as well as supply chains nationwide.• Managing day-to-day coordination with official authorities for effective raids to seize the targeted counterfeiters.• Preparing monthly reports to clients on all activities and achievements.• Conducting seminars to educate traders, consumers, and media about the harm caused by counterfeited products and the penalties against dealing with counterfeited products.• Conducting product knowledge training.• Conducting different training courses for law enforcement agents and traders.• Designing and implementing distributors’ motivational programs.

Responsibilities: • Reporting to the Head Office in Dubai and Kuwait, responsible for all surveys carried out in Egypt.• Manage a broad range of research initiatives, including ad-hoc research studies.• Responsible for U&A, Mystery shopping, and CATI regular surveys for multinationals and local companies.• Managed both Qualitative and Quantitative research projects on media consumption.• Implementing Field Plans, moderating group discussions, training interviewers and supervisors, translating questionnaires, and focus group sessions.• Independently supervising & implementing (inter) national researches (Tunisia, Kuwait, UAE, etc.), from intake to helping in developing final presentations.• Develop technical and financial research proposals.• Define research objectives, develop the methodology, techniques, research plans field operations, and brief account managers.• Design research instruments (screeners, questionnaires, discussion guides, sample structures, etc.) for effective research.